Stefany Quiceno
West Palm Beach,FL
Summary
Bilingual professional with solid experience in marketing, customer service, and brand development. Known for strong creativity, strategic thinking, and the ability to adapt easily to diverse environments. I bring an understanding of psychology, which allows me to analyze consumer behavior, connect genuinely with people, and deliver more empathetic and personalized experiences. I’m proactive, and I enjoy contributing fresh ideas that create real impact both internally and externally. My human-centered and analytical approach helps me develop solutions that balance emotional insight with functional results.
Overview
7
7
years of professional experience
Work History
Marketing Specialist
MD Beauty Labs
Florida
09.2024 - Current
- Organized promotional events to increase brand awareness and customer engagement.
- Created content for various social media platforms including Facebook, Twitter, Instagram and YouTube.
- Developed an email marketing program with automated workflows to engage customers through newsletters and promotions.
- Developed marketing strategies for existing products, services and new product launches.
- Collaborated with sales teams to develop lead generation strategies across multiple channels.
Content & Social Media Coordinator
The Box Art Gallery
West Palm Beach, FL
12.2023 - 12.2024
- Increased brand awareness by developing and implementing targeted social media campaigns.
- Enhanced customer engagement with the creation of relevant and shareable content across various platforms.
- Improved overall reach by consistently monitoring and adjusting social media strategies based on analytics data.
- Generated leads through effective paid advertising campaigns on Facebook, Instagram, and Twitter.
- Trained colleagues in best practices for social media management, improving overall team efficiency.
Art Gallery Curator Assistant
The Box Art Gallery
West Palm Beach, FL
07.2023 - 12.2023
- Assisted in the set-up of art exhibitions, including hanging and arranging artwork on walls.
- Performed administrative tasks such as filing paperwork, answering phones, and responding to emails.
- Provided support with marketing initiatives such as creating promotional materials and managing social media accounts.
- Developed relationships with local artists and galleries to increase exposure of the art gallery's works.
- Handled gallery calendar of exhibitions, workers and special events.
Universal Banker
TRUIST
Lake Clarke Shores, FL
06.2023 - 02.2024
- Promoted bank products and services to consistently meet cross-selling goals
- Created connections and developed rapport with customers to provide personalized service
- Opened new checking and savings accounts, money market accounts and safe deposit boxes
- Identified opportunities for cross-selling additional products through interactions with clients during daily operations
- Maintained accurate records of client accounts and transactions in the bank's computer system.
Bank Teller
TRUIST
Lake Clarke Shores, FL
06.2022 - 05.2023
- Balanced cash drawer and maintained full accountability for assigned cash on hand
- Contributed to fraud detection support, documenting suspicious activity, and reporting flagged transactions
- Completed financial transactions including deposits, withdrawals, and loan payments
- Achieved referral and cross-selling quotas to support corporate revenue goals
- Followed department policies and completed required paperwork for each transaction.
Freelance Artist
Self-employeed
06.2022 - Current
- Sold original art pieces through online platforms, gallery exhibitions, and direct customer interactions, generating consistent revenue streams while maintaining an active artist presence within the community.
- Maintained and shared portfolios of artistic work to demonstrate styles, interests, and abilities with potential customers.
- Made use of materials, such as acrylics, ink, charcoal, oil paints, and graphite pencils to complete unique piece.
- Managed studio operations efficiently, organizing workspace layout while maintaining necessary supplies inventory levels.
- Collaborated with fellow artists on various exhibitions, resulting in increased exposure and networking opportunities.
Customer Service Associate
Mac Plast de Colombia SAS
Bogotá, Colombia
03.2018 - 11.2019
- Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines
- Consulted with customers regarding needs and addressed concerns
- Improved customer service wait times to mitigate complaints
- Addressed inquiries, resolved customer issues and managed customer relations
- Assisted customers with making payments or establishing payment plans.
Education
Associate In Arts (A.A.) in Fine Arts -
Broward College
12.2023
UI / UX Design Specialization in Design -
Coursera: California Institute of the Arts
03.2024
Bachelor of Arts - Visual Arts
FAU Wilkes Honors College
Jupiter, FL12-2026
Bachelor of Arts - Psychology
FAU Wilkes Honors College
Jupiter, FL12-2026
Skills
- Teamwork and Collaboration
- Creativity Skills
- Excellent Communication Skills
- Campaign development
- Fast Learning
- Proficient at work with Microsoft Word, Excel and PowerPoint
- Money Handling
- Digital Marketing
- Event planning
Websites
Accomplishments
- Nominated to The National Society of Leadership and Success (NSLS)
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Marketing Specialist
MD Beauty Labs
09.2024 - Current
Content & Social Media Coordinator
The Box Art Gallery
12.2023 - 12.2024
Art Gallery Curator Assistant
The Box Art Gallery
07.2023 - 12.2023
Universal Banker
TRUIST
06.2023 - 02.2024
Freelance Artist
Self-employeed
06.2022 - Current
Bank Teller
TRUIST
06.2022 - 05.2023
Customer Service Associate
Mac Plast de Colombia SAS
03.2018 - 11.2019
Associate In Arts (A.A.) in Fine Arts -
Broward College
UI / UX Design Specialization in Design -
Coursera: California Institute of the Arts
Bachelor of Arts - Visual Arts
FAU Wilkes Honors College
Bachelor of Arts - Psychology
FAU Wilkes Honors College
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