Stefany Rodriguez
Summary
Experienced professional bringing several years of experience in debt collections. Expert in repayment negotiations and repayment plan structuring. Successful in managing bad debt by reducing aged accounts.
Overview
21
21
years of professional experience
5
5
years of post-secondary education
Work History
Collections Agent
Linebarger Goggan Blair & Sampson
San Antonio
07.2010 - 05.2026
- Managed outstanding debt accounts to facilitate timely collections and payments.
- Negotiated repayment plans with debtors to resolve outstanding debts.
- Communicated effectively with debtors via phone and email regarding payment status.
- Investigated account issues to resolve disputes, ensuring clear communication of solutions to debtors.
- Followed up on delinquent accounts to ensure compliance with collection policies.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Followed fair debt practices and regulatory guidelines when managing collections process.
- Developed tailored repayment plans aligned with account holders' financial situations to facilitate debt resolution.
- Executed skip tracing techniques, including phone calls and internet searches, to locate debtors and enhance collection efforts.
- Remained calm, stayed professional, and provided exceptional service on calls, even when interacting with difficult individuals.
- Worked with numerous Courts and Municipalities to ensure of best collection efforts.
- Payment processing
Phone Operator
Infonxx
San Andreas
07.2006 - 07.2009
- Managed high volume of incoming calls efficiently
- Answered calls in pleasant, calm voice and asked appropriate questions to direct callers to proper individuals.
- Maintained a professional demeanor while handling customer calls.
- Connected incoming calls using multi-line telephone system, enhancing caller experience by minimizing hold times.
- Ensured compliance with all applicable federal regulations pertaining to telephone operations.
- Completed connections between callers, departments and professionals.
- Performed typing and data entry to maintain and update electronic telephone directories, ensuring information accuracy and accessibility.
- Listened to customer requests and utilized alphabetical or geographical directories to efficiently answer questions and provide accurate telephone information.
Food Service Worker
Whataburger
San Antonio
11.2005 - 05.2006
- Prepared food orders following company recipes and standards.
- Maintained cleanliness of workstations and dining areas throughout shifts.
- Assisted customers with menu selections and provided exceptional service.
- Collaborated with team members to ensure timely order fulfillment.
- Handled cash transactions accurately at the register.
- Followed safety guidelines to ensure a secure working environment.
- Served meals to customers in a friendly and courteous manner.
- Operated cash register to process cash, check, and credit card transactions.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Performed a variety of duties related to food service.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
- Set up, restocked and cleaned dining areas.
- Greeted customers upon arrival in the dining area.
- Maintained professional demeanor during interactions with customers and co-workers.
- Prepared beverages such as coffee, tea, soda.
- Complied with company service standards and adhered to inventory and cash control procedures.
- Maintained accurate records of sales transactions for end-of-day reports.
Education
Bachelor of Arts - Criminal Justice
The University of Texas At San Antonio
San Antonio, TX 08.2005 - 05.2010
Woodsboro High School
Woodsboro, TXSkills
- Debt negotiation
- Account management
- Skip tracing
- Collection strategy
- Repayment planning
- Effective communication
- Fair debt practices
- Billing and collections best practices
- New hire training
- Following conversation scripts
Timeline
Collections Agent
Linebarger Goggan Blair & Sampson
07.2010 - 05.2026
Phone Operator
Infonxx
07.2006 - 07.2009
Food Service Worker
Whataburger
11.2005 - 05.2006
Bachelor of Arts - Criminal Justice
The University of Texas At San Antonio
08.2005 - 05.2010
Woodsboro High School