Steffani Mata
Rowlett,TX
Summary
Results-driven professional with extensive experience in scheduling and operations at Dallas Associated Dermatologists. Proven ability to enhance appointment efficiency, streamline billing processes, and support. Skilled in EMR systems and customer service, consistently achieving improved patient satisfaction and operational accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Scheduler
Dallas Associated Dermatologists
Dallas, Texas
03.2024 - Current
- Coordinate high-volume provider and patient scheduling while maintaining accuracy critical to billing and revenue workflows.
- Maintain appointment and patient information within EMR systems to support downstream administrative and financial processes.
- Communicate with providers, clinical teams, and administrative staff to resolve scheduling conflicts and operational discrepancies.
- Use Excel to track schedules, operational data, and support reporting needs.
Receptionist / Optician
America's Best Contacts and Eyeglasses
Rockwall, TX
10.2021 - 12.2022
- Streamlined appointment scheduling by applying a new system, improving utilization of time slots and reducing patient wait times by ~20%.
- Verified and filed claims with vision and medical insurance companies to support accurate billing and timely reimbursement.
- Processed payments and supported accurate front-office transactions and recordkeeping.
Office Manager
Superior AC & Heat
Dallas, TX
05.2018 - 08.2021
- Oversaw day-to-day operations for a team of 8 employees, coordinating schedules, dispatching, and workflow priorities.
- Created, maintained, and updated filing systems, inventory records, invoices, and collections tracking.
- Supported accounts payable activities and ensured accurate documentation for operational and financial processes.
- Assisted with deliveries and customer requests to ensure efficient and effective service.
Education
Bachelor of General Studies -
Texas Tech University
Lubbock, TXSkills
- Accounts Payable Support
- Invoicing
- Collections Tracking
- Excel
- EMR Systems
- Insurance Verification
- Customer Service
- Appointment scheduling
- Billing procedures
Certification
• Medical Coding Certification
• Medical Billing Certification
• Certified Notary Public
• Medical Billing Certification
• Certified Notary Public
Timeline
Scheduler
Dallas Associated Dermatologists
03.2024 - Current
Receptionist / Optician
America's Best Contacts and Eyeglasses
10.2021 - 12.2022
Office Manager
Superior AC & Heat
05.2018 - 08.2021
Bachelor of General Studies -
Texas Tech University