Steffani Taylor
Eustis,FL
Summary
Results-driven professional with a proven track record of adapting to new challenges and mastering complex skills rapidly. Recognized for strong work ethic and exceptional interpersonal skills, facilitating effective collaboration in various environments. Committed to continuous growth and seeking opportunities to leverage expertise in dynamic settings.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Eustis Roofing Company
Tavares, FL
09.2024 - Current
- Scheduled and confirmed appointments.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Maintained a high level of professionalism when dealing with difficult customers.
- Developed positive relationships with customers through friendly interactions.
- Answered customer inquiries via phone, email, and chat.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Answered inbound calls, chats and emails to facilitate customer service.
- Mentored junior team members and managed employee relationships.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Resolved customer inquiries regarding schedule changes.
- Worked collaboratively with other team members to meet departmental goals.
- Adhered to organizational policies and procedures related to appointment scheduling.
- Provided assistance with additional tasks as needed or requested by management.
CPAP Coordinator, Accounts Receivable
Southern Respiratory, Inc
Mount Dora, FL
08.2021 - 09.2024
- Accounts receivable, billing, customer service, cmn renewals, insurance authorizations, general office duties, scheduling, inventory, assisting in patient care and plan of care, general customer service.
- CPAP compliance and order processing.
- Assist patients with CPAP, oxygen, and nebulizer use and issues, and explain treatment procedures and physicians' instructions.
- Kept facility stocked with necessary cpap supplies, equipment and instruments.
- Answered phones, scheduled appointments, greeted patients and ordered supplies.
- Handled general office duties to support administrative staff during peak hours.
- Completed and submitted clinical documentation in accordance with agency guidelines.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Accepted and processed customer payments and applied toward account balances.
- Answered customer questions regarding account discrepancies or problems.
- Used excellent verbal skills to engage customers in conversation, and effectively determine needs and requirements.
Customer Service Associate
Lowes Company
Mount Dora, FL
10.2019 - 01.2022
- Cashier and customer service desk.
- Fulfillment Clerk, and assisted with preparing deliveries.
- Organized and prioritized tasks and activities, and worked within strict timeframes and deadlines.
- Addressed inquiries, resolved customer issues, and managed customer relations.
- Supported customer service goals and enhanced relations through friendly, knowledgeable, and positive communication.
- Trained new hires on products and services, best practices, and protocols to reduce process gaps.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Operated a multi-line phone system and an online messaging system to communicate with customers.
Teacher Assistant ESE
LAKE COUNTY SCHOOLS
Tavares, FL
10.2005 - 08.2019
- Teacher assistant with ESE students.
- Built and strengthened positive relationships with students, parents, and teaching staff.
- Enforced discipline on campus and during off-campus school trips, following the code of conduct and student handbook.
- Prepared and presented lesson plans in academic subjects using traditional and modern teaching techniques.
- Utilized behavior management skills to foster an environment conducive to student learning.
- Enhanced lessons with smart board technology, iPads, and computers to address common core goals.
- Differentiated instruction according to student skill level.
- Created and enforced a child-based, hands-on curriculum to promote student interest and receptive learning.
- Managed student behavior in the classroom by establishing and enforcing rules and procedures.
- Designed individualized curricula for academically underachieving students.
- Supervised students throughout the day, both in the classroom and outside during breaks.
- Encouraged students' critical thinking and discussion using a variety of teaching techniques.
- Prepared and maintained classroom environments appropriate for student learning, and physical, social, and emotional development.
- Assisted fellow teachers with assignment development, special projects, tests, administrative updates, and grading.
- Conquered the challenges of working with a highly diverse student population to attain exceptional student achievement.
- I tutored students requiring extra help and gave additional practice work to help improve their understanding of concepts.
Bookkeeper
Office Depot Inc
Mt. Dora, FL
06.2001 - 12.2002
- Reviewed purchase documents and company receipts for reconciliation with statements.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Entered deposits, credit card charges and sales entries to facilitate cash management.
Accounting Clerk
CITY OF TAVARES
Tavares, FL
01.1997 - 04.2001
- Accounts payable and receivable, Payroll, Insurance, Water dept billing, General accounting duties
- Handled high-volume invoice processing with minimal supervision.
- Worked closely with department personnel to produce accurate and timely bills.
- Problem-solved accounts payable questions on behalf of internal team members, management and vendors.
- Took advantage of discount opportunities by paying vendors within payment terms.
- Reconciled monthly statements and transactions to keep records accurate and current.
- Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.
Bookkeeper
Winn Dixie Warehouse
Eustis, FL
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Applied mathematical skills to calculate totals, check figures, and correct problems with physical and digital files.
- Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.
Education
Associate in Elementary Education -
Lake Sumter State College
Leesburg, FL05.2012
High school diploma or GED in General -
Clearwater High School
Clearwater, FL06.1994
Skills
- Microsoft Office, Teams
- Clerical experience
- Medical terminology, HIPPA
- Scheduling
- Order Processing
- Accounts Payable and Receivable, Billing
- Payroll and Insurance
- Teacher Assistant
- Autism Experience, Special Education Experience
- Behavior Management, Conflict Management
- Tutoring
- Classroom Management
- Curriculum Development
- Cashiering, online fulfilment
- Customer Service
Certification
- Driver's License
- CPR Certification
References
References available upon request.
Timeline
Customer Service Representative
Eustis Roofing Company
09.2024 - Current
CPAP Coordinator, Accounts Receivable
Southern Respiratory, Inc
08.2021 - 09.2024
Customer Service Associate
Lowes Company
10.2019 - 01.2022
Teacher Assistant ESE
LAKE COUNTY SCHOOLS
10.2005 - 08.2019
Bookkeeper
Office Depot Inc
06.2001 - 12.2002
Accounting Clerk
CITY OF TAVARES
01.1997 - 04.2001
Bookkeeper
Winn Dixie Warehouse
Associate in Elementary Education -
Lake Sumter State College
High school diploma or GED in General -
Clearwater High School