STEFFANIE DUCK

• Inspect properties for cleanliness, safety; ensure maintenance needs are addressed promptly.
• Supervise staff, uphold policies; foster accountability, enhance performance.
• Conduct performance reviews; develop action plans for improvement.
• Manage inventory, supply chain; ensure timely, accurate delivery.
• Lead hiring, training; meet business needs efficiently.
• Conducted thorough property inspections, ensuring compliance with standards and resulting in noticeable improvements in guest satisfaction.

• Built vendor relationships, securing optimal terms for property maintenance.
• Led training programs, enhancing team skills and performance.
• Negotiated contracts, achieving cost-effective solutions.
• Recruited and mentored staff, boosting team efficiency.
• Resolved attendance issues, maintaining operational standards.
• Fostered strong relationships with external vendors, ensuring reliable service and substantial improvements in operational efficiency.

• Managed front desk operations, resolving issues promptly and enhancing guest satisfaction.
• Monitored inventory, ensuring timely restocking to maintain operational efficiency.
• Identified and reported maintenance needs, ensuring swift resolution to prevent disruptions.
• Implemented a comprehensive cleaning schedule, enhancing service quality and leading to noticeable improvements in client satisfaction.

• Conducted inspections to boost cleanliness scores, ensuring prompt corrective measures.
• Monitored room status for increased readiness, liaising effectively with front desk staff.
• Maintained high cleanliness standards, enhancing guest satisfaction across hotel areas.
• Evaluated training effectiveness through feedback surveys, leading to tailored programs that improved trainee performance and engagement.

• Address customer concerns to boost satisfaction and retention.
• Provide personalized recommendations with strong product knowledge.
• Maintain detailed records for effective issue resolution.
• Build customer rapport through active listening for positive feedback.
• Fostered a welcoming environment by actively listening to customer needs, enhancing client trust and loyalty.
• Resolved customer inquiries efficiently, leading to measurable improvements in satisfaction scores and retention.
• Coordinated with team members to streamline service processes, resulting in quicker response times and improved team performance.
• Analyzed customer feedback to identify trends, informing service enhancements that contributed to noticeable gains in overall satisfaction.
• Maintained comprehensive logs of customer interactions, ensuring effective follow-ups and consistent issue resolution.

• Led team to boost productivity and engagement, enhancing workplace efficiency.
• Executed tasks within set timelines, ensuring operational smoothness.
• Maintained a safe, organized environment, fostering professional standards.
• Resolved customer disputes swiftly, elevating service quality and satisfaction.
• Improved marketing strategies, drawing new clientele and expanding business reach.
• Streamlined cleaning operations, resulting in a 30% increase in efficiency and enhanced service quality for clients.

Deans list every semester. Nursing student.