Steffany Serrano
Moapa,NV
Summary
Demonstrated exceptional communication and organizational skills to deliver outstanding patient service in dynamic healthcare settings.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Orthopaedic Institute of Henderson
12.2024 - Current
- Answer high-volume inbound calls and schedule patient appointments for multiple providers
- Verify insurance coverage and update patient demographic information in the system
- Process medical record requests and provide appointment information to patients
- Cross-trained to support front desk operations including patient check-in and administrative assistance
Team Member
Love’s Travel Stops & Country Stores (Subway)
02.2024 - Current
- Prepare food orders and maintain food safety and sanitation standards
- Provide fast, friendly customer service in a high-volume environment
- Assist with food preparation, stocking, and maintaining organized work areas
Patient Services Coordinator
Comprehensive Cancer Centers
04.2023 - 12.2024
- Scheduled diagnostic testing, procedures, and consultations using EMR scheduling systems
- Coordinated communication between patients, physicians, and clinic staff
- Maintained chart messages and ensured compliance with HIPAA regulations
Medical Assistant
Desert Orthopaedic Center
02.2022 - 03.2023
- Recorded vital signs and assisted physicians during patient exams and procedures
- Provided patient instructions and coordinated prescription refill requests
Medical Receptionist
Desert Orthopaedic Center
12.2018 - 02.2022
- Managed patient check-in/check-out, appointment scheduling, and insurance verification
- Prepared patient charts and transferred records between departments
Education
Medical Administrative Assistant - undefined
Northwest Career College
01.2019
High School Diploma - undefined
Moapa Valley High School
01.2009
Skills
- Patient Scheduling
- Insurance Verification
- Medical Records
- EMR Systems
- HIPAA Compliance
- Call Center Operations
- Patient Check-In/Check-Out
- Front Desk Support
- Medical Terminology
- Customer Service
- Multitasking
- Bilingual Communication
Timeline
Call Center Representative
Orthopaedic Institute of Henderson
12.2024 - Current
Team Member
Love’s Travel Stops & Country Stores (Subway)
02.2024 - Current
Patient Services Coordinator
Comprehensive Cancer Centers
04.2023 - 12.2024
Medical Assistant
Desert Orthopaedic Center
02.2022 - 03.2023
Medical Receptionist
Desert Orthopaedic Center
12.2018 - 02.2022
Medical Administrative Assistant - undefined
Northwest Career College
High School Diploma - undefined
Moapa Valley High School