Steffany Velasco
Providence,RI
Summary
I have developed my professional career in various companies as an assistant and receptionist. My service orientation, excellent communication, and organization allow me to carry out my position successfully.
Overview
5
5
years of professional experience
Work History
Patient Service Representative
Providence Community Health Centers
2022.10 - Current
- Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
- Verified insurance eligibility and coverage for patients.
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
- Managed patient registration process, confirming data accuracy and completeness.
- Handled customer service inquiries in person, via telephone and through email.
- Assisted patients in filling out check-in and payment paperwork.
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Used Epic and Intergy to schedule appointments.
Call Center
Childern National Hostpial
2022.02 - 2022.10
- Answer phone calls
- Transfer phone calls
- Make appointments
- Check insurances
- Managed high-volume call center, ensuring prompt and accurate responses to all inquiries related to health benefits.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Use Cerner to make appointments
Receptionist
Orthodontist Office
2020.11 - 2021.10
- Answer phone calls
- Reschedule and make appointment
- Administrate the cash registered
- Assist the doctor with the patients
Receptionist
Hair Cuttery
2019.12 - 2020.03
- Answer phones
- Reschedule and make appointment
- Administrate the cash registered
Education
High School Diploma -
Northwood High School
Silver Spring, MD06.2010
Skills
- ECW
- Bilingual in English and Spanish
- Typing skill (50 WPM)
- Microsoft Excel
- Communication
- Customer Service
- HIPAA Compliance
Timeline
Patient Service Representative
Providence Community Health Centers
2022.10 - Current
Call Center
Childern National Hostpial
2022.02 - 2022.10
Receptionist
Orthodontist Office
2020.11 - 2021.10
Receptionist
Hair Cuttery
2019.12 - 2020.03
High School Diploma -
Northwood High School
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