Summary
Overview
Work History
Education
Skills
Timeline
Generic

Steffany Velasco

Providence,RI

Summary

I have developed my professional career in various companies as an assistant and receptionist. My service orientation, excellent communication, and organization allow me to carry out my position successfully.

Overview

5
5
years of professional experience

Work History

Patient Service Representative

Providence Community Health Centers
10.2022 - Current
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Verified insurance eligibility and coverage for patients.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Handled customer service inquiries in person, via telephone and through email.
  • Assisted patients in filling out check-in and payment paperwork.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Used Epic and Intergy to schedule appointments.

Call Center

Childern National Hostpial
02.2022 - 10.2022
  • Answer phone calls
  • Transfer phone calls
  • Make appointments
  • Check insurances
  • Managed high-volume call center, ensuring prompt and accurate responses to all inquiries related to health benefits.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Use Cerner to make appointments

Receptionist

Orthodontist Office
11.2020 - 10.2021
  • Answer phone calls
  • Reschedule and make appointment
  • Administrate the cash registered
  • Assist the doctor with the patients

Receptionist

Hair Cuttery
12.2019 - 03.2020
  • Answer phones
  • Reschedule and make appointment
  • Administrate the cash registered

Education

High School Diploma -

Northwood High School
Silver Spring, MD
06.2010

Skills

  • ECW
  • Bilingual in English and Spanish
  • Typing skill (50 WPM)
  • Microsoft Excel
  • Communication
  • Customer Service
  • HIPAA Compliance

Timeline

Patient Service Representative

Providence Community Health Centers
10.2022 - Current

Call Center

Childern National Hostpial
02.2022 - 10.2022

Receptionist

Orthodontist Office
11.2020 - 10.2021

Receptionist

Hair Cuttery
12.2019 - 03.2020

High School Diploma -

Northwood High School

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Steffany Velasco