Josely Torres
Miami
Summary
Dynamic Patient Representative Coordinator with expertise in Availity and advanced Microsoft Office skills, delivering exceptional customer service at Sanitas Medical Center. Proven track record in enhancing patient communication and streamlining appointment processes, ensuring compliance and accuracy in records management. Adept at fostering relationships and optimizing operational efficiency.
Overview
3
3
years of professional experience
Work History
Patient Representative Coordinator
Sanitas Medical Center
10.2024 - Current
- Assisted patients with registration, scheduling, and insurance verification, ensuring a smooth check-in process.
- Acted as the main point of contact between patients and medical staff, addressing concerns, and facilitating clear communication.
- Coordinated patient appointments, referrals, and follow-ups to support continuity of care.
- Maintained accurate patient records, and ensured compliance with HIPAA regulations.
- Delivered high-quality customer service by resolving inquiries and providing guidance on available services.
- Handled insurance processes with proficiency in Availity for eligibility, benefits verification, and authorizations.
Management Assistant
Bath and Body Works
Kendall
04.2023 - 09.2024
- Gathered daily income data and bank deposit records, meticulously organizing the accounting database within Microsoft Excel for enhanced data management.
- Administered all cash deposits on an everyday basis and reconciled payments in online bank accounts.
- Performed internal controls for financial management and inventory oversight, collaborating closely with the store manager to ensure adherence to accounting standards and optimize operational efficiency.
Assistant Manager
JF Auto Parts Service LLC
Miami
06.2022 - 03.2023
- Conducted payroll verification and validation procedures to ensure accuracy and compliance with company and relevant regulations.
- Collaborated with the Accounting Department to generate financial reports, conduct reviews of financial statements, and document processes and procedures as part of internal control.
- Performed comprehensive inventory audits of automotive components, encompassing tires, oil filters, and batteries, to ensure accuracy, compliance, and optimal management of stock levels.
Education
Bachelor's - Nursing, Phlebotomy
Florida National University
Kendall, Florida06-2025
Skills
- Advanced Microsoft Office
- ECW
- Availity
Timeline
Patient Representative Coordinator
Sanitas Medical Center
10.2024 - Current
Management Assistant
Bath and Body Works
04.2023 - 09.2024
Assistant Manager
JF Auto Parts Service LLC
06.2022 - 03.2023
Bachelor's - Nursing, Phlebotomy
Florida National University
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