RICARDO DIAZ
Doral,FL
Summary
A Dynamic and results-oriented Sales Retail Associate with 3 years of experience in customer service and marketing within the creative field. Proven track record of driving sales, building relationships with customers, and providing exceptional service. Adept at staff supervision, communication, and community engagement. Seeking to leverage expertise in retail sales and passion for creativity to contribute to the success of a dynamic retail team.
Overview
4
4
years of professional experience
Work History
Patient Representative Coordinator
Sanitas Medical Center
04.2024 - Current
- Resolved billing issues, resulting in increased patient trust and financial stability for the clinic.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Implemented effective problem-solving techniques to resolve diverse patient concerns promptly.
- Facilitated communication between patients, families, and medical professionals for optimal care coordination.
- Enhanced patient satisfaction by addressing concerns and providing compassionate assistance.
- Increased accessibility to healthcare services by assisting patients in navigating complex systems.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Managed patient intake process, ensuring accurate documentation and efficient service delivery.
Staff Manager
Geco Cleaning
04.2023 - 04.2024
- Oversaw daily operations of the store, including staff scheduling, task assignment, and performance management
- Provided guidance and support to team members, fostering a positive work environment and promoting teamwork and collaboration
- Resolved customer complaints and escalated issues as necessary to ensure customer satisfaction
- Conducted training sessions for new hires on company policies, procedures, and customer service standards
Marketing Specialist
Lamod bakery
12.2022 - 04.2023
- Developed and executed marketing campaigns for clients in the creative industry, including graphic design, photography, and fashion
- Conducted market research and analysis to identify trends and opportunities, providing insights to clients to enhance their branding and promotional strategies
- Created compelling content for social media platforms, driving engagement and increasing brand awareness
- Collaborated with cross-functional teams to ensure seamless execution of marketing initiatives, including designers, copywriters, and account managers
- Monitored campaign performance and metrics, optimizing strategies to maximize ROI and achieve client objectives
- Cultivated and maintained relationships with clients, serving as a trusted advisor on marketing and branding strategies
Teacher
Door Academy
01.2021 - 12.2022
- Designed and implemented lesson plans tailored to students' proficiency levels and learning objectives
- Facilitated interactive classroom activities to engage students and promote language acquisition
- Provided constructive feedback and assessments to students to track progress and identify areas for improvement
- Fostered a supportive and inclusive learning environment conducive to student success
Education
Communication Degree -
Universidad Catolica Andres Bello
Skills
- Sales and Customer Service
- Marketing Strategy
- Proficient in Microsoft 360, Google workspace and Eclinicalworks
- Team Leadership and Supervision
- Social Media Management
- Market Research and Analysis
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Patient Representative Coordinator
Sanitas Medical Center
04.2024 - Current
Staff Manager
Geco Cleaning
04.2023 - 04.2024
Marketing Specialist
Lamod bakery
12.2022 - 04.2023
Teacher
Door Academy
01.2021 - 12.2022
Communication Degree -
Universidad Catolica Andres Bello
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