Summary
Overview
Work History
Education
Skills
Certification
Timeline
RegisteredNurse

Nokiea Hughes

Nashville

Summary

Authorized to work in the US for any employer

Overview

5
5
years of professional experience
1
1
Certification

Work History

Patient Representative Coordinator

Sanitas Medical Centers
01.2023 - Current
  • Verified any changes or data updates to patient records and checked insurance information at each appointment.
  • Scheduled appointments for patients and placed reminder calls 48 hours before office visits
  • Answered patient assistance calls, assessed needs, and offered qualified support.
  • Verified patient insurance eligibility and entered patient information into system.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.

Customer Service Representative

Lowes Distribution Fulfillment Center
03.2022 - 12.2022
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Handled customer inquiries and suggestions courteously and professionally.

Substitute Teacher

Lighthouse Christian School
04.2021 - 02.2022
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Kept accurate and current attendance records and assignment sheets to maintain file compliance.
  • Adapted teaching methods and instructional materials to meet students' varying needs and interests.

Pod Coordinator

West End Preschool
12.2020 - 04.2021
  • Coached employees through day-to-day work and complex problems.
  • Entered data, generated reports, and produced tracking documents.
  • Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.

Teacher

Bright Horizons Family Solutions
06.2020 - 12.2020
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Supported student physical, mental, and social development using classroom games and activities.

Teacher

Primrose Schools
04.2019 - 05.2020
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Incorporated multiple types of teaching strategies into classroom.
  • Supported student teachers by mentoring on classroom management, lesson planning, and activity organization.
  • Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.

Education

Whites Creek Comprehensive High School
Nashville, TN

Skills

  • Patient Data Confidentiality
  • Relationships and Rapport
  • Trained inEClinicalWorks
  • Customer Service
  • Patient Services
  • Data Collection
  • Patient Engagement and Service
  • Data Entry
  • Scheduling
  • Appointment Scheduling
  • Administrative Support
  • Staff Education and Training

Certification

Data Entry Basic Life Support(BLS) Certified CPR Certified Sales Microsoft Office Suite Google Docs Certifications and Licenses BLS Certification CPR Certification

Timeline

Patient Representative Coordinator

Sanitas Medical Centers
01.2023 - Current

Customer Service Representative

Lowes Distribution Fulfillment Center
03.2022 - 12.2022

Substitute Teacher

Lighthouse Christian School
04.2021 - 02.2022

Pod Coordinator

West End Preschool
12.2020 - 04.2021

Teacher

Bright Horizons Family Solutions
06.2020 - 12.2020

Teacher

Primrose Schools
04.2019 - 05.2020

Whites Creek Comprehensive High School

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Nokiea Hughes