Maria Hernandez
Miami
Summary
Detail-oriented Patient Representative Coordinator with expertise in appointment scheduling, insurance verification, and patient data management. Committed to enhancing patient experiences through effective communication and problem-solving.
Overview
3
3
years of professional experience
Work History
Patient Representative Coordinator
Guidewell Sanitas
Doral
08.2023 - 06.2026
- Assisted patients with appointment scheduling and coordination of care services.
- Addressed patient inquiries and resolved concerns in a timely manner.
- Maintained accurate patient records and updated information in the system.
- Collaborated with healthcare providers to ensure seamless patient experiences.
- Facilitated communication between patients and medical staff for effective care delivery.
- Managed patient check-in and check-out processes efficiently and professionally.
- Supported administrative tasks related to patient registration and insurance verification.
- Assisted patients in scheduling appointments, verifying insurance coverage, and completing paperwork.
- Maintained records of patient interactions, documenting all inquiries and resolutions.
- Performed data entry tasks for patient information into electronic health record systems.
- Processed prior authorizations from insurance companies for medical treatments or procedures.
- Scheduled appointments and sent out appointment reminders to patients for upcoming office visits.
- Verified insurance eligibility for services rendered to ensure accurate billing procedures.
- Conducted follow-up calls to check on the status of discharged patients.
- Promoted patient data confidentiality by following strict rules and regulations endorsed by the facility.
- Coordinated with clinical staff to ensure timely care for patients.
- Participated in training sessions to stay updated on healthcare policies and registration software.
- Assisted in the implementation of new technologies and processes to improve patient access services.
- Instructed patients on policies and required actions for different types of appointments and procedures.
- Supported cross-functional teams to enhance service delivery efficiency.
Education
Some College (No Degree) - Nursing
Miami Dade College
Miami, FLHigh School Diploma -
Westland Hialeah Senior High
Hialeah, FL06.2020
Skills
- Appointment scheduling
- Insurance verification
- Electronic health records
- Prior authorization processing
- Patient data confidentiality
- Customer relationship management
- Effective communication
- Problem solving
- Attention to detail
- Collaborative teamwork
- Conflict resolution
- Training facilitation
- Relationships and rapport
- Quality performance measures
- Patient service and assistance
Languages
English
Professional
Spanish
Professional
Timeline
Patient Representative Coordinator
Guidewell Sanitas
08.2023 - 06.2026
Some College (No Degree) - Nursing
Miami Dade College
High School Diploma -
Westland Hialeah Senior High