Norma Garcia
Kissimmee
Summary
Dynamic Patient Representative Coordinator at Sanitas Medical Center with expertise in insurance verification and appointment scheduling. Proven ability to enhance patient experience through bilingual communication and effective record management. Skilled in utilizing eCW and Availity systems to streamline processes and improve operational efficiency. Committed to delivering exceptional customer service in fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Patient Representative Coordinator
Sanitas Medical Center
08.2021 - Current
- Verified insurance using eCW and Availity
- Schedule appointments for various providers
- Process referrals as needed
Externship
NCG Medical Systems
02.2016 - 05.2016
- Work on Aging Reports and process Denial claims
Education
Associate Degree in Science - Medical Office Administration
Valencia College
Kissimmee, FL01.2020
Degree in Medical Coder/Biller -
T.E.C.O.
Kissimmee, FL01.2016
Skills
- Time management
- Record management
- ECW and Availity systems
- Bilingual communication
- EMR and EHR systems
- Insurance verification
- Appointment scheduling
- Referral processing
- EMR utilization
- Registration services
- Customer service
Affiliations
- Active Reader and Homecooking
Certification
- Medical Coder/Biller - 6/21/2016
- Introduction to Health Information Technology - 9/15/2015
- 100 Hours of Volunteer Service with Osceola Regional Medical Center - 10/02/2019
- Medical Office Support - 2/05/2019
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Timeline
Patient Representative Coordinator
Sanitas Medical Center
08.2021 - Current
Externship
NCG Medical Systems
02.2016 - 05.2016
Associate Degree in Science - Medical Office Administration
Valencia College
Degree in Medical Coder/Biller -
T.E.C.O.
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