Naomi Rodriguez
Kissimmee,FL
Summary
Dependable receptionists serving diverse needs of patients through active communication and responsive engagement with healthcare services and policymakers. Skilled at analyzing case files and databases to speed up inquiry response times and guide information through appropriate personnel channels. Maintains highest standards of ethics, professionalism and regulatory compliance to ease common stressors and de-escalate potential conflicts.
Overview
2
2
years of professional experience
Work History
Patient Representative Coordinator
Sanitas Medical Center
11750 East Colonial Drive
07.2023 - Current
- Verified any changes or data updates to patient records and checked insurance information at each appointment.
- Observed all facility rules and regulations regarding patient data to promote confidentiality and integrity.
- Informed patients of excessive wait times and offered to reschedule appointments.
- Monitored patient flow throughout day to maintain appointment times and schedules.
- Maintained clean and safe environment to promote patient safety and comfort.
- Scheduled appointments for patients and placed reminder calls 48 hours before office visits
- Answered patient assistance calls, assessed needs, and offered qualified support.
- Supported patient admissions, discharges, and transfers to promote team productivity.
Club Staff Member
Esporta Fitness
1750 Ball Park Rd
12.2022 - 07.2023
- Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
- Set up promotional displays and equipment for special events and activities.
- Help Guests Create new accounts and sign up for new subscriptions
- Delivered information and details of interest about facility to visitors.
- Checked Guest in And verified all their due fees were up to date
- Was Able to take over for sales department when short staffed
- Built and established positive relationships with patrons, team members and supervisors
Education
Associate of Arts - Physical Therapy
Valencia College
05.2025
High School Diploma -
Cypress Creek High School
05.2023
Skills
- Account management
- Detail Oriented
- Record keeping
- Resolving Conflicts
- Services Sales
- Client Satisfaction
- Great customer service
- Cpr certified
- Health and Safety Compliance
- Excellent communication
- Multitasking capabilities
- Time management
- Document Filing
- Reception Management
- Insurance Verifying
- Appointment Scheduling
- Patient Greeting
- Interpreting Physician Orders
Timeline
Patient Representative Coordinator
Sanitas Medical Center
07.2023 - Current
Club Staff Member
Esporta Fitness
12.2022 - 07.2023
Associate of Arts - Physical Therapy
Valencia College
High School Diploma -
Cypress Creek High School