Frankie Lara
Houston
Summary
Compassionate patient representative proudly offering several years of providing exemplary assistance to patients. An enthusiastic individual knowledgeable in medical terminology and procedures. Composed and driven with an attitude that is always upbeat and enthusiastic.
Overview
22
22
years of professional experience
Work History
Patient Representative Coordinator
Innovista Medical Center
Houston
01.2026 - 02.2026
- Assisted patients with appointment scheduling and medical inquiries.
- Managed patient records using electronic health record systems.
- Facilitated communication between patients and healthcare providers.
Referral Coordinator
Avenue 360 Health & Wellness
Houston
04.2019 - 03.2024
- Processed referrals on a daily basis 40 to 50 a day.
- Did referrals for doctors and nurse practitioners faxed paperwork to specialist and scheduled patients appointments and verified insurance and precerts thru Aviality on-line.
- Answered multi phone line data entry did follow ups mailed referral letters to patients to let them know they have a referral.
- Other daily clerical duties.
- Also did medical records retrievals filed medical records.
Referral Coordinator
Central Care Integrated Health Services
Houston
11.2013 - 04.2019
- Processed referrals for doctors and nurse practitioners called patients and scheduled appointments.
- Did 40 to 50 referrals per day did 2 clinics Heights and Mid-town verified insurance and did precerts on line.
- Did follow ups on referrals and faxed paperwork on-line processed mail and sent referral letters to patients.
- Answered multi line phone and helped patients if they had any questions about their referrals and did other clerical duties.
- Also did medical records retrieve also and filed.
Admitting Interviewer
St. Luke's Health System
Houston
11.2003 - 11.2013
- Worked in ER Department registered patients obtained demographics and financial and insurance info.
- Obtained signatures to be admitted to the ER collected co-pays and deductibles faxed paperwork.
- Collected valuables if patient got admitted into the hospital also went up to the floors to register patients.
- Cashier duties and deposit money in safe.
Education
High school diploma -
Refugio High School
Refugio, TXSkills
- English
- Microsoft Outlook
- Microsoft PowerPoint
- Microsoft Word
- Microsoft Office
- ICD-10
- Spanish
- Microsoft Excel
- ECW
- ICD-9
- EHR systems
- Office experience
- EMR Systems
- Medical Office Experience
- Phone etiquette
- Medical Coding
- CPT Coding
- Bilingual
- Epic
- Schedule management
- HIPAA
- Insurance Verification
- Medical Scheduling
- Organizational skills
- Multi line
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Patient Representative Coordinator
Innovista Medical Center
01.2026 - 02.2026
Referral Coordinator
Avenue 360 Health & Wellness
04.2019 - 03.2024
Referral Coordinator
Central Care Integrated Health Services
11.2013 - 04.2019
Admitting Interviewer
St. Luke's Health System
11.2003 - 11.2013
High school diploma -
Refugio High School