Aurelia Parish
Memorial Hospital
Greensboro,NC
1
Certification
10
years of professional experience
Dedicated and adaptable Patient Service Representative skilled in customer service and insurance verification. Known for resolving patient inquiries promptly and enhancing overall satisfaction while supporting efficient office operations.
Work History
Patient Service Representative
5 Years 5 Months- Greeted patients in person or on the phone.
- Facilitated communication between patients and healthcare providers, ensuring clarity in treatment plans.
- Resolved patient inquiries and concerns promptly, improving overall satisfaction ratings.
- Verified insurance eligibility and coverage for patients.
- Led training sessions for new staff on patient management systems and customer service protocols.
- Filed and maintained patient records.
- Entered patient demographic and insurance data into electronic medical record system.
- Took copayments and compiled daily financial records.
Companion Caregiver
5 Years 3 Months- Assisted clients with daily living activities, ensuring comfort and safety in home environments.
- Provided compassionate companionship to clients, enhancing emotional well-being and social engagement.
- Coordinated transportation for clients to appointments, promoting independence and access to essential services.
- Maintained accurate records of client care, facilitating seamless communication among team members.
Sales Associate
3 Years 11 Months- Delivered exceptional customer service to enhance shopping experiences and foster customer loyalty.
- Operated point-of-sale systems efficiently, processing transactions and handling cash accurately.
- Assisted in inventory management, ensuring accurate stock levels and timely restocking of merchandise.
- Collaborated with team members to maintain store presentation standards, ensuring a welcoming environment.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma
Phlebotomy Technician - Allied Health Sciences
Skills
Insurance verification
HIPAA compliance
Medical Records
Medical Records
Patient Record Management
Patient management
Customer service
Teamwork
Specimen Collection/Processing
Patient Intake Procedures
Advanced Microsoft Office
Certification
- First Aid/CPR Certified
- PT - Phlebotomy Technician
Timeline
Patient Service Representative
Memorial Hospital
02.2021 - 07.2026Read More
Companion Caregiver
A First Name Basis
05.2017 - 08.2022Read More
Sales Associate
Rainbow Shops
09.2016 - 08.2020Read More
Harrison Central High
High School Diploma
Read More
OTINCC
Phlebotomy Technician from Allied Health Sciences
Read More