Steffi Anthony
Doha
Summary
Hardworking and driven media ,marketing & sales management professional equipped to revitalize sales and marketing operations and align procedures to maximize profits and client acquisition. Multifaceted leader with analytical and diligent approach to building and leading strong teams. looking forward to seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Digital Marketing & Sales Manager
MOHAMMED AL MISNED GROUP
10.2019 - Current
- Strategized and Led Marketing Campaigns: Directed a team of 10 in planning,sales and executing impactful marketing campaigns
- Optimized Website for Enhanced UX: Managed the organization's website, implementing best practices for improved user experience
- Achieved 30% Website Traffic Increase: Crafted engaging content that resulted in a 30% surge in website traffic and 40% higher social media engagement
- Designed Brand Collaterals: Created banners, brochures, and infographics, fortifying brand identity
- Elevated FIFA Marketing Visibility: Orchestrated successful campaigns, including press releases and radio initiatives on Radio Olive, Radio Suno, and Media One Channel
- Diversified Content for Impact: Utilized blogs, videos, and podcasts for diverse marketing strategies
- Crafted Engaging Content for Multiple Platforms: Produced captivating content for the website, Facebook, and Instagram, driving audience attraction and retention
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Prepared Varied Written Communications: Created press releases, announcements, and website copy to convey information effectively
- Collaborated with Product Teams for Materials: Partnered with product development to craft and maintain sales presentation and client meeting materials
- Drove Business Development through Initiatives: Strategized marketing initiatives, utilizing referral networks for enhanced business growth
- Ensured Accurate Marketing Collateral: Conducted meticulous proofreading of marketing materials before printing, guaranteeing precision.
Assistant to Key Accounts Manager
NATIONAL TRADING & DEVELOPING EST
05.2015 - 12.2018
- Facilitated smooth communication channels between clients and internal departments, ensuring seamless service provision at all times.
- Developed tailored solutions for each key account to address their specific needs, fostering long-term partnerships.
- Tailored presentations and proposals to address the unique challenges faced by each key account, resulting in more compelling offers and higher conversion rates.
- Analyzed sales metrics and trends to identify areas for improvement, leading to increased revenue growth for the organization.
Team Leader Customer Service
JP MORGAN CHASE
01.2013 - 03.2015
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
- Completed data entry to record call notes, suggestions and questions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Collaborated with team members to identify areas of improvement in processes, resulting in more efficient service delivery.
- Streamlined communication between customers and internal departments for timely issue resolution.
Education
Masters in Marketing - Marketing Management And Research
University of MATS
India04.2015
Skills
- Digital Marketing
- Content Marketing Strategy
- Content Development
- Communication and writing skills
- Brand Development
- Social media activities
- Product Knowledge
- Sales Presentations
- Relationship Building
- Client Relationship Management
- Strategic Planning
Certification
QATAR DRIVING LICENSE
Accomplishments
- Strategized and Led Marketing Campaigns: Directed a team of 10 in planning and executing impactful marketing campaigns.
- Optimized Website for Enhanced UX: Managed the organization's website, implementing best practices for improved user experience.
- Achieved 30% Website traffic Increase: Crafted engaging content that resulted in a 30% surge in website traffic and 40% higher social media engagement.
- Elevated FIFA Marketing Visibility: Orchestrated successful campaigns, including press releases and radio initiatives on Radio Olive, Radio Suno, and Media One Channel.
Roles And Responsibilities
- Manage daily operations with annual sales planning
- Develop and execute short and long term marketing strategies
- Plan and implement processes to improve Sales .
- Develop and monitor budgets and forecasts
- Measure and evaluate service levels offered to customers to improve customer retention
- Develop high-level key client relationships to grow the customer base
- Oversee processes for quality management
- Vast knowledge of liberal arts and writing, presentation skills, and fundamentals of mass communication.
- Specialized in Advertising ,Sales and Media Marketing
- Thorough knowledge of market research, analysis, and project management.
- Website and Digital Management.
- Social Media and SEO
- Leadership and Business Management
- Strategic Planning
- People Management
- Training and Development
- Certified Software QA Engineer
Personal Information
Title: DIGITAL MEDIA MANAGER
Languages
English
Native language
Urdu
Proficient
C2
Hindi
Proficient
C2
Timeline
Digital Marketing & Sales Manager
MOHAMMED AL MISNED GROUP
10.2019 - Current
Assistant to Key Accounts Manager
NATIONAL TRADING & DEVELOPING EST
05.2015 - 12.2018
Team Leader Customer Service
JP MORGAN CHASE
01.2013 - 03.2015
Masters in Marketing - Marketing Management And Research
University of MATS
QATAR DRIVING LICENSE
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