Steffi Ayala
Summary
Dynamic Keiser University graduate Highly dedicated and strongly committed to the organization's vision and goals. A collaborative team player, and adaptive to working with healthcare professionals to sustain the organization's objectives. Can provide patient care and safety while delivering excellent customer satisfaction with fluency in both English and Spanish which can bridge communication gaps to ensure all patients receive comprehensive and compassionate care.
Overview
4
4
years of professional experience
Work History
Unit Clerk
Bethesda Hospital East
04.2021 - 05.2023
- Collaborated with physicians and other healthcare professionals to ensure quality patient care was provided efficiently.
- Performed reception duties such as answering phones, greeting visitors, scheduling appointments, and filing documents into patient charts.
- Maintained confidentiality of patient records under HIPAA regulations and attended to queries by accommodating patient requests according to unit protocol.
Front Desk Medical Receptionist
Victor H. Ayala MD Internal Medicine
03.2020 - 04.2022
- Developed and implemented efficient filing systems to organize documents for easy retrieval
- Developed and maintained effective working relationships with clients, vendors, and staff
- Processed incoming mail daily; distributed accordingly or responded as appropriate
- Composed professional correspondence such as letters, memos, and emails
Receptionist
Taka Hair Salon
06.2019 - 03.2020
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions
- Handled cash and credit card payments with accuracy
- Monitored office supplies inventory and placed orders when necessary
- Provided superior customer service by responding to inquiries in an efficient and friendly manner
- Followed scheduling guidelines to maximize efficiency when booking meetings or external events.
Education
Bachelor of Science - Health Sciences
Keiser University
Fort Lauderdale, FL11.2025
Associates in Science - Diagnostic Medical Sonography
Keiser University
04.2024
Skills
- Diagnostic Imaging
- HIPAA
- Patient Care
- Patient confidentiality
- Analytical Thinking
- Adaptability and Flexibility
- Equipment Maintenance
- Patient Education
- Public Health
- Team Collaboration
- Interpersonal Skills
- Continuous Improvement
Timeline
Unit Clerk
Bethesda Hospital East
04.2021 - 05.2023
Front Desk Medical Receptionist
Victor H. Ayala MD Internal Medicine
03.2020 - 04.2022
Receptionist
Taka Hair Salon
06.2019 - 03.2020
Bachelor of Science - Health Sciences
Keiser University
Associates in Science - Diagnostic Medical Sonography
Keiser University
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