Sound Engineering
Hi, I’m
Steffi Ordonez
Customer Service Representative
Trenton,NJ
Summary
Dynamic and self-motivated Bilingual Customer Service Representative with 9 years resolving customer issues and superb dedication to company success. Native English speaker and fluent in Spanish. Devoted to maintaining highest customer satisfaction.
Overview
10
years of professional experience
Work History
New Jersey Department Of Health- Vital Statistics Trenton, NJ
Bilingual Customer Service Representative
08.2021 - 05.2022
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Multi-tasked while handling over 70 outbound and inbound calls to clients.
- Recorded and organized data from clients into QS.
- Reviewed applications from clients requesting birth, marriage, and death certificates in highly detail-oriented and fast paced environment.
- Translated calls and application requests from Spanish to English.
EtsyHamilton, NJ
Etsy Shop Owner
11.2019 - 07.2021
Job overview
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Created and monitored promotional approaches to increase sales and profit levels.
- Helped style vintage pieces for clients, while providing excellent support.
AmazonRobbinsville, NJ
Team Member
11.2019 - 04.2020
Job overview
- Contributed to team success by completing jobs quickly and accurately.
- Pursued learning opportunities to advance knowledge and take on leadership position.
- Developed strong cooperative relationships with coworkers and managers.
- Continuously checked products for quality assurance according to strict guidelines.
- Kept work areas clean, organized and safe to promote efficiency and team safety.
- Worked different stations to provide optimal coverage and meet production goals.
Funeraria HernandezEwing, NJ
Funeral Director's Assistant
03.2019 - 04.2020
Job overview
- Navigated and accommodated differing religious and cultural considerations for post-mortem care, conducting culturally responsible ceremonies and preparation practices.
- Acted as pallbearer during wake, funeral and burial process.
- Loaded and operated hearses to transport caskets cautiously.
- Cosmetically enhanced deceased with care and according to specific family requests.
- Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
- Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
CostcoPrinceton, NJ
Stocker, Baker, Front End
08.2016 - 11.2019
Job overview
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Operated manual pallet jacks, safely relocating heavy merchandise on sales floor for timely stocking.
- Rotated stock correctly to prevent out-of-date products and removed aging items from main shelving to build special promotional displays.
- Blocked and faced products on displays and shelves in accordance with Costco policy.
- Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
- Cleaned and maintained kitchen equipment and oven.
- Packaged and labeled baked goods with accurate descriptions and ingredients.
- Multi-tasked ready for any role that Front End sought out as needed with enthusiasm and persistence.
Ann Taylor LoftPrinceton, NJ
Stylist Sales Associate
10.2013 - 09.2016
Job overview
- Increased revenue and sales through strategic merchandising, inventory selection and visual display techniques.
- Advised client base of new products and seasonal fashions to increase store sales.
- Acknowledged, interacted and built relationships with clients to stimulate loyalty.
- Adhered to loss prevention practices and reported incidents to bolster shortage control and protect company assets.
- Embraced fashion and understood market trends to articulate in client interactions.
Education
Mercer County Community CollegeWest Windsor, NJ
Some College (No Degree) from Funeral Service And Mortuary Science
Skills
Spanish Translation
Problem-solving
Warehousing functions
Multi-line phone talent
Bakery equipment knowledge
Food handling safety
Interests
Puppeteering
Korean language
Culinary art
Timeline
Bilingual Customer Service Representative
New Jersey Department Of Health- Vital Statistics
08.2021 - 05.2022
Etsy Shop Owner
Etsy
11.2019 - 07.2021
Team Member
Amazon
11.2019 - 04.2020
Funeral Director's Assistant
Funeraria Hernandez
03.2019 - 04.2020
Stocker, Baker, Front End
Costco
08.2016 - 11.2019
Stylist Sales Associate
Ann Taylor Loft
10.2013 - 09.2016
Mercer County Community College
Some College (No Degree) from Funeral Service And Mortuary Science