Stefhanie Quijote
Fairfax,VA
Summary
Housekeeping Inspector with solid background in overseeing high standards of cleanliness and efficiency. Ensured quality control in housekeeping operations and facilitated staff training to maintain consistency. Demonstrated strong attention to detail and effective communication skills.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
8
8
years of professional experience
Work History
Housekeeping/Inspector
Hyatt Centric Arlington Ins/ Ins
05.2024 - Current
- Sanitizing: Replenishing toiletries, such as soap, hand towels, and toilet paper
- Organizing: Tidying and organizing drawers, closets, storage spaces, and personal belongings
- Making beds: Changing linens and replacing pillowcases
- Checked appliances in guest rooms to determine good working order.
- Contributed to team efforts in meeting occupancy goals through efficient room preparation and availability.
- Demonstrated flexibility and teamwork by helping in other areas of hotel operations during peak times.
- Notifying management of any damages in guest rooms.
- Great problem-solving ability.
- Ability to carry/transport cleaning equipment.
- Assisted in developing training materials for new hires, ensuring all team members were knowledgeable about company policies and procedures.
- Collaborated with front desk staff to coordinate room assignments, minimizing guest wait times during peak periods.
- Performed deep-cleaning tasks on schedule, ensuring rooms remained fresh.
- Addressed maintenance issues promptly, coordinating with engineering staff to resolve problems efficiently.
- Maintained excellent communication with front desk staff, reporting completed rooms for timely guest departure.
- Assisted in training new staff members, sharing best practices and industry knowledge.
- Assisted in the development of new cleaning procedures resulting in streamlined operations.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
Housekeeping
The Watermark Hotel
04.2020 - 06.2021
- Performs cleaning duties in all guest areas and back of house.
- Consistently offers professional, friendly, and engaging service.
- Ensures housekeeping departmental standards are followed.
- Responds timely to guests’ special requests for miscellaneous items like cribs, cots, extra towels, etc.
- Maintains inventory of necessary supplies.
- Reports necessary maintenance items.
- Follows departmental policies and procedures.
- Follows all safety and sanitation policies
- Assists other departments when needed to ensure optimum service to guests.
- Performs additional duties as needed.
Customer Service
The Home Depot
03.2017 - 10.2018
- Provided fast, friendly service by actively seeking out customers to assess their needs and provided assistance.
- Provided exceptional customer service, addressing client concerns promptly and ensuring satisfaction.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Yorktown High School
Arlington, VA06-2016
Skills
- Customer Service
- Caregiver
- Organizational skills
- Computer Savvy
- Bilingual
- Housekeeping/Inspector
- Multitasking
- Heavy lifting
- POS
- Online Orders/Phone sales
Timeline
Housekeeping/Inspector
Hyatt Centric Arlington Ins/ Ins
05.2024 - Current
Housekeeping
The Watermark Hotel
04.2020 - 06.2021
Customer Service
The Home Depot
03.2017 - 10.2018
Yorktown High School
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