Proven leader in asset protection and warehouse management, excelling in crisis management and team leadership. At Cub Foods, spearheaded investigations and improved safety, enhancing store security. Demonstrated exceptional decision-making and verbal communication skills, significantly boosting operational efficiency and employee morale at XPO Logistics. Achieved notable success in inventory and security management, ensuring compliance and fostering a secure, productive environment.
Overview
15
15
years of professional experience
Work History
Asset Protection Specialist
Cub Foods
1440 University Ave Saint Paul Minnesota MN 55104
11.2023 - Current
Maintained accurate records of all incidents, ensuring proper documentation for future reference and analysis.
Conducted thorough investigations into suspected cases of internal theft, leading to the resolution of multiple incidents.
Improved store safety by conducting regular risk assessments and addressing potential hazards promptly.
Reviewed security footage regularly as part of daily responsibilities to detect any suspicious activities requiring further investigation.
Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
Assisted in the recovery of stolen merchandise by coordinating efforts with other retail stores in the area, strengthening partnerships within the community.
Partnered with local law enforcement agencies to address external theft and promote a secure shopping environment for customers.
Maintained a professional demeanor when interacting with customers, employees, and law enforcement officials during investigations or incidents.
Monitored and analyzed customer behavior to identify and respond to potential theft and fraud incidents.
Contacted local authorities and apprehended shoplifters.
Wrote reports for internal and external crime, burglary, or theft.
Educated store personnel and customers to apply best practices and comply with loss prevention policies and procedures.
Personal Care Aide
Robland Healthcare
Saint Paul
11.2018 - 02.2024
Assisted clients with daily living activities for increased comfort and quality of life.
Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
Recognized and reported abnormalities or changes in patients' health status to case manager.
Assisted patients with bathing, grooming, dressing, and oral hygiene care.
Supported clients'' mental wellness through compassionate listening, empathetic responses, and encouragement during difficult times.
Enhanced client mobility through assistance with transfers, ambulation, and exercises as prescribed by therapists.
Warehouse Order Selector
Martin Brower
Fridley, MN
10.2017 - 12.2021
Exceeded daily performance metrics by consistently meeting or surpassing established picking goals and standards.
Wrapped pallets in shrink wrap prior to loading.
Improved order accuracy by diligently reviewing and verifying each picked item against the pick list.
Increased productivity by quickly locating and picking items using a handheld scanner for barcode verification.
Promoted workplace safety through adherence to company guidelines when operating equipment, lifting heavy objects, and navigating within the warehouse space.
Contributed to overall warehouse success through proactive communication with supervisors regarding potential issues or areas for improvement.
Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
Warehouse Team Lead
XPO Logistics
Eagan, MN
07.2009 - 10.2017
Trained employees on equipment operation and safety protocols.
Supervised warehouse operations by managing employees during shifts.
Collaborated with cross-functional teams to ensure timely coordination of shipments, achieving smoother operations overall.
Maintained high employee morale by fostering a positive work atmosphere and addressing concerns promptly as they arose.
Managed day-to-day operations of warehouse, freight and parcel shipments, returns, and transfers.
Double checked records, daily reports, and inventory transactions to identify and correct variances.
Kept storage areas organized, clean, and secure to fully protect company assets.
Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.