STEHPANIA OSORIO MANTILLA

Hospitality operations professional with over two years of hands-on experience within a Marriott hotel environment in New Jersey. Extensive background in room supervision, overnight security, housekeeping operations, lobby maintenance, and houseperson responsibilities. Recognized for reliability, operational awareness, and maintaining high service and safety standards in fast-paced hotel settings. Strong understanding of hotel workflow, guest expectations, and property standards. Experienced in inventory management, stock control, and ensuring operational readiness across departments. Seeking to transition into expanded responsibilities within hotel operations or front office environments.

• Quality control & inspection standards
• Team supervision and task delegation
• Inventory and supply management
• Cross-department coordination
• Guest service support
• Operational efficiency in fast-paced environments
• Attention to detail
• Problem-solving under pressure

Housekeeping Team Member (Room Attendant / Houseperson / Supervisor)

Delta Hotels by Marriott – New Jersey

June 2024 – February 2026

• Cleaned and prepared guest rooms following Marriott brand standards
• Maintained lobby and public areas clean and organized at all times
• Restocked linen, amenities, and housekeeping supplies
• Assisted housekeeping team as houseperson with daily operational needs
• Inspected rooms to ensure quality and readiness for guests
• Assigned tasks and supported team members in daily operations
• Trained new employees on cleaning procedures and service standards
• Responded professionally to guest requests and special accommodations