Summary
Overview
Work History
Education
Skills
LANGUAGES
Timeline
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STEHPANY DIONICIO

Bay Shore,NY

Summary

Results-driven management professional with proven track record of fostering team collaboration and driving results. Consistently delivers on organizational goals through effective leadership and adaptability. Known for strong interpersonal skills and ability to manage changing priorities with ease.

Overview

11
11
years of professional experience

Work History

Remote Team Manager

Ring Savvy Inc.
04.2014 - Current
  • Lead a remote team of 20+ support professionals, delivering high-quality client experiences across technical support and sales.
  • Coordinate training programs, onboarding sessions, and team workshops tailored to performance improvement and cohesion.
  • Analyze call metrics and sales reports to provide strategic feedback to upper management.
  • Spearhead initiatives to streamline onboarding and communication processes, improving retention and customer satisfaction.
  • Collaborate with senior leadership to address performance challenges, optimize CRM usage, and improve operational workflows.
  • Recognized for conflict resolution abilities, team motivation, and high-impact process enhancements.
  • Provide behavioral-based coaching and feedback to further the development on direct reports.

Education

Master of Science - Sports Management

Long Island University
Brookville, NY
05.2025

Bachelor of Science - Professional Communication

Farmingdale State College
Farmingdale, NY
01.2022

Skills

  • Leadership & Development
  • Onboarding & Training
  • Time Management
  • CRM & Data Management
  • Strategic Problem-Solving
  • Conflict Resolution
  • Sports Operations & Logistics
  • Event & Facility Coordination
  • Customer & Fan Engagement
  • Bilingual: Spanish (Oral & Written)

LANGUAGES

Spanish – Native or Bilingual Proficiency

Timeline

Remote Team Manager

Ring Savvy Inc.
04.2014 - Current

Bachelor of Science - Professional Communication

Farmingdale State College

Master of Science - Sports Management

Long Island University