Stella Calderon

• Resolved customer questions, concerns, and complaints promptly and professionally, enhancing customer satisfaction.
• Provide assistance with order inquiries,returns and exchanges,ensuring a positive customer experience.
• Respond to customer inquiries through various channels,including phone,email, and chat.
• Process orders,returns and refunds using eCommerce platforms accurately.
• Collaborated with departments to resolve customer issues and escalated complex cases, improving overall service efficiency.
• Documented and maintained detailed records of customer interactions, ensuring accurate tracking and follow-up.

• Ensures that quality customer service is provided to all customers, donors, and employees.
• Resolved customer or donor complaints and inquiries to ensure satisfaction.
• Answers customer’s questions concerning location, price, and use of merchandise.
• Promoted additional donation contributions during checkout to increase support.
• Processed merchandise and donations, rotated stock, priced and tagged items for customer purchase, accepted payment, and provided change.
• Wrapped or bagged merchandise efficiently for customers at point of sale.
• Cleaned shelves, counters, and tables to maintain store cleanliness and organization.
• Reports for scheduled work regularly and on time.
• Follows all policies, procedures, and work rules.

• Collect and manage patient information from physicians, nurses, and other medical personnel
• Maintain patient files and records according to established standards
• Managed filing and retrieval of medical records to ensure timely access for healthcare providers.
• Compiled reports and summaries of patient data for use by medical staff, enhancing data-driven decision-making.
• Follow established procedures for releasing medical records to authorized personnel.
• Monitor and maintain the accuracy of patient information in the medical records system

Conducted training for staff on record completion procedures and technology usage, improving compliance and efficiency.

• Served as single point of contact for all assigned issues, ensuring timely resolution and customer satisfaction.
• Customers Supply Chain issues exercising superior interpersonal skills inclusive of listening. empathy, and persistence.
• Work closely with site planners to meet customers' delivery expectations andcommunicate changes in planned deliveries
• Work with Customer Request Date process to establish all front end
  requirements prior to issuing orders to the manufacturing facility
• Work closely with site planners to meet customers' delivery expectations and
  communicate changes in planned deliveries

• Supervise and coach direct reports in the performance of their duties; complete performance reviews and provide feedback to direct reports.
• Managed cash control, sales, and records for store, scheduling front-end associates to ensure adequate coverage.
• Collaborate with associates and promote teamwork to help achieve company/store goals.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering questions regarding products sold within the department and throughout the store.
• Assisted store management in preparing department budget and profit and loss reviews, taking appropriate actions based on financial reports.
• Developed and implemented the department business plan to achieve targeted results.
• Monitored supply expenses and controlled costs within the department to ensure budget adherence.
• Maintained records and paperwork required for company and federal compliance: Anti-money Laundering.
• Reported safety risks and illegal activities, such as robbery and theft, to ensure a secure environment.

• Resolved customer issues through diligent problem-solving and thorough exploration of solutions before escalation.
• Provided detailed information and education on service options, charges, billing, and contracts to enhance customer understanding.
• Use authorized systems to gather information, provide information and update customer records.
• Performed key responsibilities to ensure effective job performance. to support overall job effectiveness.

• Led customer service teams and supported them through required changes.
• Onboarded and trained new support team members.
• Analyzed support workflows and suggested improvements to enhance efficiency and effectiveness.
• Specifying and building tools to improve the speed and quality of support.
• Prepared performance reports by collecting and analyzing data to inform customer service strategies.
• Working closely with product teams to understand and give input on product changes relating to the customer service department.
• Assisting with the design and rollout of new support channels and service offerings
• Collaborated with senior management to align customer service initiatives with overall company goals.

• Lead and develop a team of 15–50 associates through regular coaching, performance feedback, and recognition
• Ran store operations independently during Store Manager's absence, overseeing hiring, HR, and safety decisions to ensure seamless continuity
• Managed associate scheduling process to align labor budget with customer traffic demands, optimizing workforce allocation
• Monitor sales floor presentation and ensure planograms, signage, and visual standards are maintained across departments
• Handle customer complaints requiring management-level resolution, including refund overrides and service recovery
• Tracked and reported daily sales, traffic, and conversion metrics; presented insights at weekly management team meetings to inform strategic decisions
• Coordinate with the loss prevention team on shrink investigations and policy compliance monitoring.