Stella East
Honolulu
Summary
I thoroughly enjoy interacting with multiple different types of people every day and providing services for them. I like to know that I am confident in what I am doing, whether it comes to taking care of children, doing someone's hair color, or providing them with efficient and friendly service. I have a solid history of customer satisfaction with the services I provide. I have developed exceptional customer service and multitasking abilities in a high-energy hospitality environment. I thrive in fast-paced settings, excelling in managing guest interactions and coordinating logistics.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hostess
Nicos Pier 38
08.2025 - Current
- Greeted and seated guests, ensuring timely and friendly service during peak hours.
- Managed reservation system, optimizing seating arrangements for efficiency and guest satisfaction.
- Coordinated with kitchen and waitstaff to enhance communication and streamline service flow.
- Trained new host staff on procedures, fostering a collaborative team environment.
- Monitored dining area for cleanliness and guest comfort, addressing needs proactively.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
Front Desk Receptionist
Cookie Cutters Haircuts For Kids
02.2025 - 05.2025
- Managed front desk operations, ensuring smooth check-in and check-out processes.
- Delivered exceptional customer service, resolving inquiries and concerns promptly.
- Coordinated appointment scheduling to optimize front desk workflow and minimize wait times.
- Maintained accurate visitor logs and handled sensitive information securely.
- Monitored inventory levels of office supplies, facilitating timely replenishment for uninterrupted operations.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Scheduled, coordinated and confirmed appointments and meetings.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
Live-out Nanny
Neighborhood parents
06.2022 - 08.2024
- Monitored indoor and outdoor playtime by guiding activities while watching dangers.
- Ensured safety at all times while caring for multiple children.
- Developing lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
- Provided a safe and nurturing environment for children in my care.
- Transported children to school or other activities when necessary.
- Ensured physical and social well-being of each child.
- Engaged in age-appropriate activities that encouraged intellectual and motor-skills development.
Cosmetology Student
Cosmetology Schools
08.2022 - 05.2024
- Utilized customer service skills to build relationships with clients
- Trained under other hairstylists and instructors.
- Analyzed clients' hair and other physical features to determine and recommend beauty treatments or hairstyles.
- Educated clients about proper home care for their hair and skin.
- Kept working stations clean and sanitized scissors, combs, and other styling tools.
- Recommended retail products that could be used at home for continued beauty maintenance.
- Trained in hair color, hair cutting, manicures, pedicures, waxing, facials, etc.
Assistant Wedding Photographer
Elevate Photography
04.2022 - 11.2022
- Provided assistance to the lead photographer in setting up shots and directing couples during portrait sessions.
- Planned and obtained original shots using innovative thinking and new techniques.
- Checked photography equipment before shots to determine appropriate setup.
- Maintained and organized inventory of photography supplies such as lenses, batteries, and memory cards.
- Enjoyed interacting with many different types of people and being in that type of social setting.
Education
High School -
Arapahoe High School
Centennial05.2024
Skills
- Time Management
- Customer Service
- Adaptability
- Communication
- Leadership and Teamwork
- Customer service
- Effective multitasking
- Patience and empathy
- Phone etiquette
- Cleaning and sanitation
Certification
- Licensed Cosmetologist - May 2024- current
Timeline
Hostess
Nicos Pier 38
08.2025 - Current
Front Desk Receptionist
Cookie Cutters Haircuts For Kids
02.2025 - 05.2025
Cosmetology Student
Cosmetology Schools
08.2022 - 05.2024
Live-out Nanny
Neighborhood parents
06.2022 - 08.2024
Assistant Wedding Photographer
Elevate Photography
04.2022 - 11.2022
High School -
Arapahoe High School