Stella Evens
Sparks,NV
Summary
Versatile and reliable professional with extensive experience in customer service, inventory management, and team leadership. Adept at working indepentently and within a team. Proven track record of enhancing team operations and customer satisfaction through diligent work and effective problem-solving. Demonstrates a strong ability to learn quickly and adapt to varying needs. Committed to improving team dynamics and efficiency through proactive communication and mentoring.
Overview
10
10
years of professional experience
Work History
Front End Associate
Target
Reno, NV
04.2020 - 01.2024
- Independently managed self-checkout stations to maintain visual appeal and optimal function.
- Provided a dynamic and individualized customer experience.
- Personally undertook additional study to specialize in mechanical and digital troubleshooting of registers.
- Trained and mentored new team members to optimize team integration.
- Partnered with the cash office and security staff to safely conduct opening and closing cash procedures, and protect the company's interests.
- Proactively stepped into leadership roles in the absence of management to maintain an efficient workflow.
- Consistently strove to improve communication within the team.
Service Representative
N&K Cleaning
Tahoe City, CA
03.2017 - 11.2022
- Cleaned and sanitized private and rental homes according to client's specifications and needs.
- Partnered with management to check and maintain an adequate supply inventory.
- Performed additional service and maintenance work as necessary, or as requested by the client.
- Maintained consistent communication with management to ensure service accuracy, and coordinate scheduling according to shifting circumstances.
- Consistently provided safe transport for team members in varying weather and terrain.
Administrative Assistant
Solutions Companies
Tahoe City, CA
08.2013 - 03.2019
- Created and maintained a centralized and accurate client database.
- Provided communication availability via phone, email, and text message to ensure reliable service according to client preference.
- Coordinated and supported cross-functional team collaborations to meet diverse client needs effectively.
- Assisted new and established clients with service inquiries and virtual billing arrangements.
- Conducted research and marketing tasks as requested by leadership.
- Provided hands-on assistance to teams in diverse specialties as necessary.
Education
GED -
Self Educated
10-2021
Skills
- Excellent verbal and written communication
- Basic database management
- Basic Microsoft OS
- Thorough cash handling and billing
- Independently goal and task oriented
- Effective time management
- Advanced problem solving
- Personalized customer service
- Mechanical and digital troubleshooting
- Team and project leadership
Affiliations
- Dancing
- Music
- Reading & Writing
- Fitness & Health
- Fashion & Beauty
- International culture
- Nature
Languages
Korean
Elementary
Accomplishments
- Self published a novel series.
- Traveled Korea and Japan independently.
- Independently earned GED with no previous formal education.
- Briefly attended 1Million Dance Studio in Seoul South Korea.
- Took and passed 10 week basic intensive Korean language course at Ewha Womens University in Seoul South Korea.
References
References available upon request.
Timeline
Front End Associate
Target
04.2020 - 01.2024
Service Representative
N&K Cleaning
03.2017 - 11.2022
Administrative Assistant
Solutions Companies
08.2013 - 03.2019
GED -
Self Educated
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