Stella Gasulla
Orlando,FL
Summary
Dynamic Scheduling Coordinator with years of experience and a proven track record in enhancing operational efficiency and resolving conflicts. Expert in time management and customer relationship management, I successfully implemented scheduling policies that improved team performance and customer satisfaction. Extremely committed, and satisfied in developing successful work.
Overview
10
10
years of professional experience
Work History
Scheduling Coordinator /Warranty Coordinator
Silver Trend Company
Orlando, FL
12.2021 - Current
- Provided guidance to team members regarding best practices related to scheduling tasks.
- Discussed job performance problems with employees, identifying causes and issues to find solutions.
- Delegated work to staff, setting priorities and goals.
- Tracked and reported on scheduling errors or issues, implementing corrective actions as needed.
- Developed strategies for improving efficiency within the scheduling process.
- Set and confirmed customer appointments.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Created and enforced scheduling policies and procedures to standardize operations.
- Communicated schedule changes to appropriate department personnel and other ancillary areas.
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Recruited, interviewed and selected employees to fill vacant roles.
- Implemented departmental policies and standards in conjunction with management to streamline internal processes.
Customer Service Representative
Babylicious
Orlando, FL
05.2021 - 12.2021
- Contacted customers about potential service upgrades, new services and account changes.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
Instacart Shopper
Instacart
Orlando, FL
06.2020 - 04.2021
- Communicated with customer to confirm clarity of order, shopped at additional stores if necessary and expedited order transfer to delivery driver.
- Satisfied customers with quick, accurate service under tight deadlines.
- Exceeded customer expectations consistently as evidenced by highest feedback ratings, frequent repeat customers and increasingly high tips.
Uber Driver
Uber
Orlando, FL
12.2018 - 06.2020
- Transported clients to specified destinations safely and on-time.
- Interacted with customers pleasantly to meet needs and drive satisfaction.
- Achieved consistently high customer scores due to exceptional service.
Cleaner Supervisor
AL Services
Orlando, FL
02.2018 - 11.2018
- Reviewed employee performance and devised improvement plan to achieve goals.
Veterinarian
SLG Vet Services
Extrema, Minas Gerais/BR
06.2015 - 10.2017
- Interacted with clients regarding animal health, education on treatment protocols and general procedures.
- Practiced large animal veterinary services for equines.
- Educated clients and public on animal health, treatment protocols and general procedures.
Business Owner
Infoex Informática
Extrema, MG/Brasil
02.2015 - 09.2017
- Reconciled daily sales, returns and financial transaction reports and prepared bank deposits.
- Managed financial functions such as operations budgeting, accounts payable and accounts receivable and payroll.
Education
Veterinary Medicine (Pre-Veterinarian)
FESB
Bragança Pta/SP - Brasil12.2014
Harvest English School
Orlando, FLSkills
- Time management
- Conflict resolution
- Employee training
- Problem solving
- Customer relationship management
- Schedule organization
- Critical thinking
- Teamwork and collaboration
- Effective multitasking
- Customer service and support
- Office management
Education and Training
true,other,other
Experience
["Veterinarians"],["First-Line Supervisors of Housekeeping and Janitorial Workers"],[],["Sales and Related Workers, All Other"]
Languages
English
Full Professional
Portuguese
Native/ Bilingual
Spanish
Limited
Timeline
Scheduling Coordinator /Warranty Coordinator
Silver Trend Company
12.2021 - Current
Customer Service Representative
Babylicious
05.2021 - 12.2021
Instacart Shopper
Instacart
06.2020 - 04.2021
Uber Driver
Uber
12.2018 - 06.2020
Cleaner Supervisor
AL Services
02.2018 - 11.2018
Veterinarian
SLG Vet Services
06.2015 - 10.2017
Business Owner
Infoex Informática
02.2015 - 09.2017
Veterinary Medicine (Pre-Veterinarian)
FESB
Harvest English School
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