Michael santana
Deer Park,NY
Summary
Proactive and customer-oriented, I excelled at Fedex Ground by ensuring 100% on-time deliveries, leveraging my adeptness in GPS and route planning alongside a strong positive attitude. My commitment to safety and excellent customer service, coupled with a clean driving record, significantly enhanced client satisfaction and operational efficiency.
Overview
15
15
years of professional experience
Work History
Delivery Driver
Fedex Ground
08.2020 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
Prep Chef/Assistant Chef
Illiano’s Grill
06.2010 - 05.2020
- Contributed to a positive working environment through effective communication and teamwork practices.
- Demonstrated strong time management skills by prioritizing tasks efficiently during high-pressure situations.
- Maintained high standards of food quality and presentation through consistent adherence to recipes and plating guidelines.
- Ensured compliance with all health department regulations, resulting in consistently passing inspections with flying colors.
Education
Diploma -
Farmingdale High School
Farmingdale, NYSkills
- Positive attitude
- Customer service
- Valid Driver's license
- Teamwork and collaboration
- Attention to detail
- Time management
- Dependable and reliable
- Punctual and reliable
- Problem-solving
- Safe driving
- Clean driving record
- Loading and unloading
- Time management skills
- GPS and route planning
Timeline
Delivery Driver
Fedex Ground
08.2020 - Current
Prep Chef/Assistant Chef
Illiano’s Grill
06.2010 - 05.2020
Diploma -
Farmingdale High School