Stella Murns
Crawfordville,FL
Summary
Seasoned Supervisor with background in hospitality and customer service. Demonstrated ability to manage front desk operations, oversee staff performance, and ensure high levels of customer satisfaction. Strong interpersonal skills and problem-solving abilities leveraged to enhance workflow efficiencies. Proven track record in conflict resolution and fostering a positive work environment.
Overview
17
17
years of professional experience
Work History
Desk Supervisor
Noble Inn
Minot, North Dakota
04.2017 - 09.2019
- Supervised front desk staff and ensured smooth daily operations.
- Managed guest check-ins and check-outs efficiently.
- Resolved guest complaints and provided exceptional service.
- Trained new employees on front desk procedures and software.
- Coordinated room assignments and maintained occupancy records.
- Oversaw inventory management of supplies for front desk area.
- Collaborated with housekeeping to ensure room readiness for guests.
- Resolved escalated customer complaints in a professional manner.
Support Manager
Walmart
Tallahassee, Florida
08.2002 - 07.2012
- Managed customer inquiries and resolved issues in a timely manner.
- Trained and mentored team members on support protocols and best practices.
- Coordinated communication between departments for seamless service
- delivery.
- Monitored support performance metrics to identify improvement areas.
- Responsible for mod resets and price changes
- Facilitated team meetings to discuss challenges and share solutions collaboratively.
- Oversaw daily operations to ensure high standards of customer service were met.
- Created weekly schedules for team members and enforced timely shift start and end times.
Education
Jefferson High
Monticello, FloridaSkills
- Front desk operations
- Guest service
- Complaint resolution
- Customer relationship management
- Inventory management
- Software training
- Scheduling coordination
- Employee training
- Performance monitoring
- Team collaboration
- Leadership qualities
- Decision-making capacity
- Problem solving
- Effective communication
- Attention to detail
- Time management
- Employee evaluation
- Policy enforcement
Timeline
Desk Supervisor
Noble Inn
04.2017 - 09.2019
Support Manager
Walmart
08.2002 - 07.2012
Jefferson High