Stella Roberts
Hyattsville,MD
Summary
Talented and focused individual with trusted experience in home sitting, restaurant settings, and retail. Dedicated to providing excellent service and a personable experience by exceeding customers' expectations and upholding standards of service.
Overview
7
7
years of professional experience
Work History
Self Employeed
House And Pet Sitter
07.2021 - Current
- Follow specific food and water schedules for both plants and animals.
- Communicate professionally with owners via text, email, or call.
- Building positive relationships with owners.
- Perform light cleaning duties such as dusting, vacuuming, wiping down surfaces.
- Relocating mail/packages from outside to inside.
Sales Associate
Nordstrom Rack
10.2023 - 01.2024
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Sales Associate
Gap
10.2022 - 09.2023
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Used in-store system to locate inventory and place special orders for customers.
Hostess
BJ's Restaurant & Brewhouse
01.2022 - 10.2022
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Answered customer questions about hours, seating, and menu information.
- Checked in with servers to confirm preparedness before seating customers.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
House Cleaner
John L. Scott
01.2018 - 06.2021
- Maintained a safe working environment through proper use of cleaning products and equipment.
- Delivered customized cleaning solutions based on specific property layouts and homeowner preferences, resulting in tailored experiences that met unique needs.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Education
Bachelor of Arts - Political Science
Howard University
Washington, DC06.2028
Associate of Arts - Cultural Studies
Bellevue College
Bellevue, WA06.2024
High School Diploma -
Redmond High School
Redmond, WA06.2023
Skills
- Time Management
- Fast Learner
- Attention to Detail
- Phone and Email Experience
- Organization
Timeline
Sales Associate
Nordstrom Rack
10.2023 - 01.2024
Sales Associate
Gap
10.2022 - 09.2023
Hostess
BJ's Restaurant & Brewhouse
01.2022 - 10.2022
Self Employeed
House And Pet Sitter
07.2021 - Current
House Cleaner
John L. Scott
01.2018 - 06.2021
Bachelor of Arts - Political Science
Howard University
Associate of Arts - Cultural Studies
Bellevue College
High School Diploma -
Redmond High School
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