Summary
Overview
Work History
Education
Skills
Timeline
Generic

Stella Veletovac

Cosmetologist
Merrimac,MA

Summary

Looking to seek and maintain a full-time position that offers professional challenges utilizing interpersonal relationships, excellent time management and problem-solving skills. Being a Detail-oriented team player with strong organizational competence and the ability to handle multiple projects simultaneously with a high degree of accuracy while keeping organized and staying a dependable candidate.

I am an excellent communicator that speaks Fluent Bosnian, English and a proficient amount of German.Having a proven track record of successfully managing multiple freelance assignments concurrently, meeting deadlines and client satisfaction while possessing excellent communication skills and interacting effectively with both technical and non-technical personnel at all levels. I am Highly reliable and experienced with helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions. I am Highly reliable and experienced with track record of helping clients improve bottom-line numbers by providing tailored advice, expertise and innovative solutions. Adept in quickly identifying customer needs and designing customized strategies to maximize company performance and profitability. Skilled in analyzing industry trends, competitor activities and market conditions to make timely decisions. I have strong customer service experience and consider myself well above average when it comes to communication and problem solving.

Overview

16
16
years of professional experience

Work History

Independent Contractor

Self Employed Services
Haverhill , MA
02.2014 - Current
  • Consult with customers to assess their self care needs and propose optimal solutions.
  • Delivered outstanding service to customers to maintain and extend relationships for future return appointments.
  • Manage day-to-day operations of inventory needs, which required tasks such as keeping a stock of products needed for future appointments.
  • Making sure to follow up with each client to ensure that the service was performed to their satisfaction. 10 out of 10 times it is.


Cosmetologist

Shear Elegance Salon
Malden, MA
02.2011 - 11.2014
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Processed payments, entering sales in register for prompt customer service.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Suggested treatments and styles to suit customer appearance and fashion choices.
  • Applied makeup to clients for special occasions to meet requirements.
  • Developed new techniques to improve appearance of customer and provide different looks.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.

Cosmetologist

Salon Bella Mar
Cambridge, MA
04.2011 - 07.2014
  • Grew sales with great work ethic, individualized beauty care plans and positive attitude.
  • Increased revenue through effective customer service and inventory management.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Researched latest trends in hair and makeup to stay updated on color, style, and technique.
  • Maintained regular client list and successfully handled walk-in customers.
  • Used Groupon and other Social media platforms to promote salon and services.
  • Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
  • Maintained client treatment records and designed long-term care programs for return customers.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Waitress

Lighthouse Cafe
Medford, MA
01.2007 - 01.2009
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased sales significantly by upselling higher-end products to customers.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Greeted new customers, discussed specials, and took drink orders.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Used cash registers and credit card machines to cash out customers.
  • Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Trained new waitstaff on proper food handling, customer service and safety procedures.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Processed orders and sent to kitchen employees for preparation.


Education

GED -

Everett High School
Everett, MA
09.2007 - 12.2007

Skills

    Self-Motivated

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Timeline

Independent Contractor

Self Employed Services
02.2014 - Current

Cosmetologist

Salon Bella Mar
04.2011 - 07.2014

Cosmetologist

Shear Elegance Salon
02.2011 - 11.2014

GED -

Everett High School
09.2007 - 12.2007

Waitress

Lighthouse Cafe
01.2007 - 01.2009

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Stella VeletovacCosmetologist