Stella Wilson
Kimpton Hotels & Restaurants
Encinitas,CA
4
years of professional experience
Experienced with greeting and seating guests efficiently, managing reservations, taking food orders, clearing and resetting tables, and providing a welcoming environment. Utilizes strong communication skills to ensure smooth interactions and guest satisfaction knowledge of handling guest inquiries and resolving issues promptly to maintain a positive dining experience.
Work History
Restaurant Hostess/Busser
1 Year 5 Months- Greeted and seated guests promptly, ensuring a welcoming atmosphere in high-volume dining environment.
- Managed reservations and walk-in guests efficiently, optimizing table turnover and guest satisfaction.
- Collaborated with servers and kitchen staff to coordinate seamless dining experiences for all patrons.
- Handled guest inquiries and concerns with professionalism, enhancing overall customer service quality.
- Assisted in training new hosts, fostering a collaborative team environment focused on excellence.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
Restaurant Hostess/Server
8 Months- Managed multiple tables, ensuring timely order taking and food delivery.
- Monitored dining room flow and communicated effectively with staff to ensure timely service delivery.
- Maintained cleanliness and organization of host station, contributing to efficient restaurant operations.
- Implemented feedback mechanisms from guests to improve service standards and enhance guest experiences.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Sales Associate
1 Year 11 Months- Assisted customers in selecting products, enhancing overall shopping experience.
- Processed transactions accurately, contributing to efficient sales operations.
- Maintained organized merchandise displays, ensuring product visibility and accessibility.
- Collaborated with team members to achieve daily sales goals and objectives.
- Provided product knowledge to customers, fostering informed purchasing decisions.
- Handled inventory management tasks, ensuring stock levels met customer demand.
- Trained new associates on operational procedures and customer service standards.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Sales Associate
3 Months- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Education
Bachelor of Science - Criminal Justice
Associate of Science - Criminal Justice
Skills
Greeting guests
Reservation coordination
Table management
Dining room management
Guest engagement
Customer service
Coordinating tasks
Multitasking efficiency
Team collaboration
Problem-solving
Judgment and decision making
Active learning
Timeline
Restaurant Hostess/Busser
Kimpton Hotels & Restaurants
12.2024 - 05.2026Read More
Restaurant Hostess/Server
Hilton Resort
09.2024 - 05.2025Read More
Sales Associate
Candles on Tap
08.2022 - 07.2024Read More
Sales Associate
Baker & Olive
11.2021 - 02.2022Read More
San Diego State University
Bachelor of Science from Criminal Justice
Read More
Santa Barbara City College
Associate of Science from Criminal Justice
Read More