STELLA Zamudio
Group Leader Pheresis
Joliet,IL
Summary
Highly Motivated reliable hardworking forward-thinking Phlebotomist. Ready to obtain a responsible and challenging position with a progressive company where my talents and abilities will have valuable application, my experience can be utilized to elevate customer satisfaction and work moral.
Overview
15
15
years of professional experience
Work History
Group Leader Pheresis
CSL Plasma Center
Joliet, IL
05.2018 - 10.2020
- Trained new team members by relaying information on company procedures and safety requirements.
- Attended staff development meetings and workshops and applied information from those events into daily activities.
- Reviewed daily requirements and forecasts and delegated work for optimal coverage.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Ensures donation process is efficient and makes adjustments when necessary, for process to be a positive experience for the donor.
- Educated new donors on the use of therapeutic products made from donated plasma. Explained the center policies, proper nutrition for a fast and safe donation.
- Always alert to any reactions donors could have and assists or notify appropriate staff.
- Performed calibrations and verified that maintenance has been performed as outlined in SOPs.
- Try to troubleshoots equipment failures, including but not limited to creating incident documentation.
- Removed and/or replacing equipment from service.
- Perform other job-related duties as assigned.
- Refereed employee relations issues to center management team staff.
- Built positive relationships with staff through active listening and reporting concerns to proper management.
- Following up to make sure a resolution had been achieved
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Collections, Sales, Customer Support, Processing
Digital Conference Providers
Westmont, IL
03.2005 - 08.2011
- Created shipping and invoicing documents with accurate customer, destination and materials
- Communicated with customers to verify information, fill out appropriate paperwork and carry out specified requests.
- Used delivery confirmations to keep track of client orders, updated accounts
- Collected documents and made portfolios for collections accounts.
- Processed and handled customer complaints, answering questions and providing alternative solutions.
- Provided positive first impressions to welcome existing, new and potential customers.
- Processed payments and gave customers merchandise on site.
- Boosted sales by engage customers and promote specific merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Researched accounts and completed due diligence to resolve collection problems.
- Increased sales by offering advice on purchases and promoting additional products.
Outside/Inside Sales Marketing Representative
Sam's Club
Countryside, IL
06.1998 - 01.2001
- Answered customers' questions and informed business members regarding potential benefiting products, prices and availability.
- Emphasized product features based on analysis of customers' needs.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Acquired Business and Advantage memberships
Customer Service Manager
Big K-Mart
Countryside, IL
06.1998 - 05.2002
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised over 10 employees and assessed performances to determine training needs.
- Consistently managed all cashiers and some floor staff
- Followed through with client requests to resolve problems.
- Preformed Western Union and money order services
- Cash replenishment, management, and drop off
- Scheduled employee breaks and lunches
- Assisted in layaway department
- Ran Self-CHeck out operations
- Ensured store was clean and well organized
- Delegated word among staff
Education
High School Diploma -
Lyons Township High School
Western Springs, IL And La Grange, IL05.2000
Skills
- Highly initiative and motivated
- Ability to lead, work independently, or as team
- Detail oriented and good analytical skills
- Good at delegating duties
- Machine Setup and Shutdown
- Safety Standards Compliance
- Bilingual English and Spanish
- Ability to negotiate with people in difficult situation
- Maintaining Clean Work Areas
- Workstation Equipment Monitoring
- Job Assignments
- Visual Inspections
Timeline
Group Leader Pheresis
CSL Plasma Center
05.2018 - 10.2020
Collections, Sales, Customer Support, Processing
Digital Conference Providers
03.2005 - 08.2011
Outside/Inside Sales Marketing Representative
Sam's Club
06.1998 - 01.2001
Customer Service Manager
Big K-Mart
06.1998 - 05.2002
High School Diploma -
Lyons Township High School
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