Stelmil Rogers
Memphis,TN
Summary
Dynamic manager with extensive experience at FedEx Express, excelling in operations management and team leadership. Proven track record in enhancing workflow efficiency and resolving conflicts, while maintaining high customer satisfaction. Skilled in strategic planning and staff development, fostering a collaborative environment that drives team success and operational excellence.
Overview
18
18
years of professional experience
Work History
Manager
FedEx Express
Memphis, TN
06.2018 - 11.2024
- Supported team by learning operational processes and assisting in daily tasks.
- Adapted to new tools and systems to enhance workflow efficiency.
- Collaborated with colleagues to ensure compliance with safety regulations.
- Assisted in maintaining inventory accuracy through regular audits.
- Contributed to team goals by participating in training sessions.
- Developed understanding of industry standards and best practices.
- Provided support in coordinating schedules and logistics for operations.
- Engaged in problem-solving discussions to improve team dynamics and performance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Ramp Agent
FedEx Express
Memphis, TN
10.2013 - 06.2018
- Loaded and unloaded freight efficiently to maintain operational flow.
- Operated ground support equipment, ensuring safety and compliance with regulations.
- Conducted pre-flight checks on cargo loads, verifying accuracy and weight limits.
- Collaborated with team members to streamline loading processes and minimize delays.
- Assisted in training new ramp agents on safety protocols and operational procedures.
- Monitored weather conditions and adjusted operations to ensure timely aircraft servicing.
- Communicated effectively with flight crews regarding cargo status and loading updates.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Reduced damage claims by carefully handling sensitive cargo, adhering to proper lifting techniques and equipment use.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Contributed to a positive team environment by actively collaborating with colleagues and fostering open communication regarding ramp operations concerns.
- Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
- Demonstrated adaptability by quickly adjusting to changing flight schedules or weather conditions, minimizing disruptions to airport operations.
Material Handler
FedEx Express
Memphis, TN
07.2006 - 10.2013
- Supported team by learning operational processes and assisting in daily tasks.
- Adapted to new tools and systems to enhance workflow efficiency.
- Collaborated with colleagues to ensure compliance with safety regulations.
- Assisted in maintaining inventory accuracy through regular audits.
- Contributed to team goals by participating in training sessions.
- Developed understanding of industry standards and best practices.
- Provided support in coordinating schedules and logistics for operations.
- Engaged in problem-solving discussions to improve team dynamics and performance.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Education
White Station High
Memphis, TN05.2004
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Documentation and reporting
- Strategic planning
- Operations management
- Cross-functional teamwork
- Shift scheduling
- Staff development
- Policy implementation
- Conflict resolution
- Work prioritization
Timeline
Manager
FedEx Express
06.2018 - 11.2024
Ramp Agent
FedEx Express
10.2013 - 06.2018
Material Handler
FedEx Express
07.2006 - 10.2013
White Station High