Stemma Miller
Durham,NC
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
5
5
years of professional experience
Work History
Shipping Pharmacy Technician
Senderra Rx
Morrisville, NC
11.2023 - Current
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Calculates correct dosage volumes, converting between metric and apothecary equivalents.
- Process prescription refills to include refill confirmation when appropriate, review pending refills with the supervising pharmacist, generate refill documentation, and process third-party claims adjudication.
- Exhibit sense of urgency and superb multi-tasking skills.
Medical Benefit Specialist
Asembia
Remote
11.2022 - 11.2023
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Entered data in EMR database to record payer, authorization requirements and coverage limitations.
- Determined estimated self-pay portion by calculating charges, co-insurance and deductibles.
Customer Service Representative
Aetna
Remote
08.2022 - 10.2022
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Benefit Verification Specialist
Aston Carter
04.2022 - 07.2022
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
Prior Authorization Technician
Optum Health
12.2021 - 04.2022
- Effectively utilize the EMR, as well as online authorization sites for medication programs, i.e CoverMyMeds
- Applied knowledge of Medicare, Medicaid and third-party payer requirements utilizing on-line eligibility systems to verify patient coverage and policy limitations.
- Scheduled peer to peer reviews for physicians to discuss medical necessity with insurance providers.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
Pharmacy Technician II
St. Joseph’s Hospital North
06.2021 - 12.2021
- Compounding intravenous (IV) solutions, Mixing and dispensing orally administered medications and Unit-dosing tablets from a bulk bottle.
- Delivering medications to and from satellite pharmacies.
- Restocking automated medication dispensing systems.
Data Entry Pharmacy Technician
Promise Pharmacy
06.2020 - 06.2021
- Communicated with healthcare professionals in accordance with all HIPPA protocols to collect patient information and process orders.
- Applied collaborative communication skills to interface with patients in resolving issues and ensuring satisfactory experience
- Oversaw the training and professional development of new associates to ensure effective integration into the data entry department.
- Exceeded quality goals to support team productivity.
- Composed grammatically correct, clear and concise email responses to reflect company tone and style.
Education
Certified Pharmacy Technician (CPhT) | Pharmacy Technician Certification Board (PTCB) -
04.2017
A.A.S - Paralegal Studies
Miller-Motte College
Raleigh, NC12.2016
Bachelor of Science -
North Carolina A & T State University
Greensboro, NCSkills
- Productivity and Time Management
- Leadership capabilities
- Interpersonal and written communication
- Creative and Critical Thinking
- Customer Service
- Teamwork and Collaboration
- Adaptability and Flexibility
- Strong attention to detail
Timeline
Shipping Pharmacy Technician
Senderra Rx
11.2023 - Current
Medical Benefit Specialist
Asembia
11.2022 - 11.2023
Customer Service Representative
Aetna
08.2022 - 10.2022
Benefit Verification Specialist
Aston Carter
04.2022 - 07.2022
Prior Authorization Technician
Optum Health
12.2021 - 04.2022
Pharmacy Technician II
St. Joseph’s Hospital North
06.2021 - 12.2021
Data Entry Pharmacy Technician
Promise Pharmacy
06.2020 - 06.2021
Certified Pharmacy Technician (CPhT) | Pharmacy Technician Certification Board (PTCB) -
A.A.S - Paralegal Studies
Miller-Motte College
Bachelor of Science -
North Carolina A & T State University