Stepanie Jowett
Sarasota
Summary
Dynamic administrative professional with a proven track record at Wolfe Pack Construction, excelling in operations support and project coordination. Recognized for enhancing customer service success rates and streamlining office procedures. Adept at data entry and problem-solving, I thrive in fast-paced environments, ensuring efficient communication and workflow management.
Pragmatic Assistant fulfills various tasks with enthusiasm. Detailed team player excels in fast-paced environments with little oversight and challenging goals. Offers top technical abilities and relationship-building skills.
Reliable assistant with experience in administrative roles and managing office operations. Effectively supports business leaders and teams with strong organizational and communication skills. Demonstrates consistently positive attitude and commitment to customer satisfaction to produce high-quality work.
Overview
4
4
years of professional experience
Work History
Assistant
Wolfe Pack Construction
06.2021 - Current
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Greeted guests in with friendliness and professionalism.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Volunteered to help with special projects of varying degrees of complexity.
- Trained and supervised employees on office policies and procedures.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Drafted common document templates to reduce time spent creating documents from scratch.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Performed wide-ranging administrative, financial and service-related functions.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
- Streamlined office operations by effectively monitoring and addressing client correspondence and data communications.
- Served as corporate liaison for finance, IT, and marketing departments.
- Proofread and edited documents for accuracy and grammar.
- Completed daily logs for management review.
- Increased customer service success rates by quickly resolving issues.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Managed data and correspondence to secure information across complex landscapes of organizational departments.
Education
GED -
Butler High School
Butler, NJAssociate of Science - Business Management
Passaic County Community College
Paterson, NJAssociate of Applied Science - Psychology
University of Phoenix
Tempe, AZAssociate of Applied Science - Substance Abuse Counseling
New Jersey Prevention Network
Parsippany, NJSkills
- Mail distribution
- Decision-making
- Data entry
- Presentation creation
- Operations support
- Project coordination
- Online research
- Product and service sales
- Schedule coordination
- Administrative support
- Meeting scheduling
- Client interaction
- Time management
- Email correspondence
- Workload management
- Basic accounting
- Production leadership
- Schedule and calendar management
- Editing and proofreading
- Fast learner
- Computer skills
- Problem-solving
Languages
English
Native or Bilingual
Timeline
Assistant
Wolfe Pack Construction
06.2021 - Current
GED -
Butler High School
Associate of Science - Business Management
Passaic County Community College
Associate of Applied Science - Psychology
University of Phoenix
Associate of Applied Science - Substance Abuse Counseling
New Jersey Prevention Network