STEPHANIE BERRY
Houston,TX
Summary
Results-driven claims processor with expertise in Xactimate, focusing strongly on conflict resolution, achieving remarkably 99% accuracy & 97% customer satisfaction rate at Pilot Catastrophe - Allstate. Proficient in leveraging analytical skills to thrive in fast-paced environments, consistently enhancing productivity along with settlement precision.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Inside CAT Property Adjuster
Pilot Catastrophe - Allstate
Fort Worth, TX
07.2023 - 10.2023
- Reviewed 50+ policies/month, determining coverage levels with 99% accuracy
- Reduced claim decision time by 30% through efficient policy analysis & investigation
- Performed 50 re-inspections quarterly, identifying discrepancies in 15% of cases, preventing over-payments
Property Desk Adjuster ~ Remote
CNC - Citizens of FL Ins - CAT Hurricane Ian
Houston, TX
10.2022 - 01.2023
- Fast-tracked 85% of claims, settling 60% without field adjuster deployment
- Reduced average claim settlement time through remote assessment techniques
- Resolved 95% of issues, wrote estimates using visual references, achieving high levels of accuracy
- Leveraged uniform pricing data to enhance line-item searches, improving estimate accuracy by 25%
Customer Service Representative - Remote
ClaimCor Solutions - FL Peninsula Insurance
Houston, TX
06.2022 - 12.2022
- Resolved 90% of customer issues on first contact, improving overall satisfaction by 25%
- Handled around 50 claims per week, 30% above team average
- Maintained 95% customer satisfaction rate while handling 100+ inquiries weekly
- Updated system with order specifics, customer details, preferences, along with additional billing information.
Bodily Injury Claims Adjuster ~ Remote
The Littleton Group - Nationwide Insurance
Houston, TX
05.2019 - 06.2022
- Managed high-exposure first party and bodily injury claims, resolving 90% within 30 days
- Negotiated and settled 85% of attorney-represented bodily injury claims within policy limits
- Reduced fraudulent claims by 30% through collaboration with SIU and thorough fraud indicator reviews
ECTA - Auto Total Loss ~ Remote
Alacrity - State Farm
Houston, TX
01.2018 - 04.2019
- Maintained a caseload of 150+ active claims, closing 40 cases per week on average
- Improved personal productivity by 20% through the Triage process creating effective time management & organizational skills
- Determined salvage value for 200+ total loss vehicles using auto estimating programs such as CCC One/Audatex, increasing recovery rates by 15%
- Coordinated with 50+ local body shops, improving repair turnaround times by 25%
- Managed rental vehicle arrangements for 98% of claimants, ensuring continuous mobility during repairs
- Initiated payments to appropriate parties using Quick Pay/ Fast Mobile/ E-pay, etc.
Education
40 Hr Training: Scoping 101 & Xactimate Proficiency -
Mile High
Bachelor of Science - Business Administration & Marketing
California State University
Los Angeles, CASkills
- Xactimate & Xactanalysis Proficient
- Claims Investigations
- Estimate Writing
- Effective Verbal & Written Communication
- Conflict Resolution Techniques
- MS Office (Word, Excel, & Outlook)
- Team Leadership
- Listening/ Empathy
- QCP/ Fast Mobile Pay Knowledge
Certification
- NPN 19851633
- X1 Certification
- State Farm Auto & Allstate Certified
- Oregon License # 19851633
- Indiana License # 3700029
- Florida License # W750381
- Michigan License # 19851633
- Minnesota License # 40756753
- Texas License # 2649481
- Louisiana License # 1032711
- Montana License # 3001411251
Timeline
Inside CAT Property Adjuster
Pilot Catastrophe - Allstate
07.2023 - 10.2023
Property Desk Adjuster ~ Remote
CNC - Citizens of FL Ins - CAT Hurricane Ian
10.2022 - 01.2023
Customer Service Representative - Remote
ClaimCor Solutions - FL Peninsula Insurance
06.2022 - 12.2022
Bodily Injury Claims Adjuster ~ Remote
The Littleton Group - Nationwide Insurance
05.2019 - 06.2022
ECTA - Auto Total Loss ~ Remote
Alacrity - State Farm
01.2018 - 04.2019
40 Hr Training: Scoping 101 & Xactimate Proficiency -
Mile High
Bachelor of Science - Business Administration & Marketing
California State University
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