Octavia Craft
Houston,TX
Summary
Motivated insurance adjuster specializing in personal, property and casualty loss and damages. Negotiates peaceful resolutions of all claims with emphasis on fairness and thoroughness. Trustworthy and dependable.
Overview
3
3
years of professional experience
7
7
Certification
Work History
CAT FIELD PROPERTY ADJUSTER - INDEPENDENT
EA Renfroe
Minnesota City, MN
05.2022 - 08.2022
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Prepared sketch of floor plan and roofline and entered data into xactimate to develop line-by-line item costs of damages.
- Performed inspections and closed 2-3 field investigations per day consisting of damaged properties including: BUSD's, 2SS, and Farm & Ranch policies for 6 weeks.
- Documented information gathered in field and uploaded data to company database for efficient processing using ECS.
PROXIMITY FIELD & VIRTUAL PROPERTY ADJUSTER
Kemper Insurance
HOUSTON, TEXAS
07.2021 - 05.2022
- Handled property and contents claim with full claim ownership of 50 - 75 claims at once.
- All COL's including: wind, hail, freeze, BUSD, water, and fire.
- Performed inspections of loss sites, investigated facts, determined coverage, wrote Guidewire estimates for repairs and issues payment to name insured when covered loss was incurred.
- Negotiated with policyholder's, as well as insurance carriers to negotiate settlements.
- Completed virtual and field inspections.
Independent Claims Adjuster
Sedgwick CMS
Chicago, IL
08.2020 - 01.2021
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss..
- Scoped and photographed 3 properties per day for defects and damage virtually and field.
- Performed 3 virtual and field investigations of damaged properties per day including BUSD's and 2SS.
- Prepared sketch of floor plan and roofline and entered data into XACTIMATE to develop line-by-line item costs of damages.
- Used Xactimate to compile estimates for personal property and structure damage.
CAT FIELD PROPERTY ADJUSTER
Sedgwick CMS
Nashville, TN
03.2020 - 07.2020
- Scoped and photographed 28 - 30 properties a week.
- Carefully reviewed claim information to verify accuracy and avert fraudulent claims.
- Conducted thorough property investigations to identify and classify damages for customer claims.
- Assisted homeowners by coordinating vendor services, emergency repair, cleaning and contractors.
- Reconciled data in direct collection system with accounting system to address discrepancies.
Education
Associate of Arts - Pre-Law
Pensacola State College
Pensacola, FL05.2021
Skills
- Exceptional Customer Service
- Building construction principles
- Proficient in XactAnalysis, Xactimate, and XactContents
- Experienced in Symbility
- Experienced in GuideWire
- Proficient in ClaimsXperience
- Liability Determinations
- Property Inspection
- Damage Investigation
- Claims Evaluations
- Ability to work independently with minimal to no supervision
- Complex Problem-Solving
Certification
- STATE FARM - AUTO CERTIFICATION
- STATE FARM - FIRE CERTIFICATION
- STATE FARM - PROPERTY POLICY CERTIFICATION
- STATE FARM - PROPERTY ESTIMATES CERTIFICATION
- USAA - IA CERTIFICATION
- METLIFE - IA CERTIFICATION
- ROPE AND HARNESS CERTIFICATION
Licenses
ALL LINES ADJUSTER
STATE LICENSES : TX, FL, GA, AL, MS, MI, MN, NC, SC
Timeline
CAT FIELD PROPERTY ADJUSTER - INDEPENDENT
EA Renfroe
05.2022 - 08.2022
PROXIMITY FIELD & VIRTUAL PROPERTY ADJUSTER
Kemper Insurance
07.2021 - 05.2022
Independent Claims Adjuster
Sedgwick CMS
08.2020 - 01.2021
CAT FIELD PROPERTY ADJUSTER
Sedgwick CMS
03.2020 - 07.2020
Associate of Arts - Pre-Law
Pensacola State College
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