Summary
Overview
Work History
Education
Skills
Music Producer
Timeline
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STEPH CARRERA

South Jordan,Utah

Summary

Motivated and knowledgeable being able to quickly resolve customer questions and needs. I can be very knowledgeable in product information/details that will better help you make the right decision. Engaging with customers and my team speaking in Spanish or English helped me boost my confidence and build loyalty. Fast pasted environments is what I thrive on and over all produces more productivity when needed. I can be hardworking and consistent at the job and when you hire me I will show you.

Overview

3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Packaging Associate

IntecLead
South Jordan, United States
03.2017 - 11.2017
  • Prepared orders for shipment by inserting associated paperwork, tagging boxes and scanning barcodes to upload package data to tracking system.
  • Interacted with inspection department to address and resolve packaging issues.
  • Labeled, recorded and inspected packaging to prepare for shipment or storage.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Inspected incoming and outgoing shipments to verify accuracy and prevent errors.
  • Kept detailed progress records in [Software] and used data to target areas needing improvement.

Customer Service/Sales Floor Associate

Nordstrom Rack
Sandy, United States
02.2018 - 12.2019
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Enhanced product presentation and promotional material displays, working alongside retail representatives.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Answered customer questions about sizing, accessories and merchandise care.
  • Recommended accessories and complementary purchases to boost revenue.
  • Increased sales by offering advice on purchases and promoting additional products.
  • Maintained customer satisfaction with quick and professional handling of product returns.
  • Supervised changing rooms, rehanging unwanted merchandise and supporting loss prevention initiatives.
  • Accurately processed POS transactions, returning coin, currency, payment cards and receipts to customers.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.

Customer Service Representative

RC Willey
Salt Lake City, United States
02.2022 - 04.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Updated account information to maintain customer records.
  • Collected and analyzed customer information to prepare product or service reports.
  • Making sure customer calls were timed accordingly.

Production Worker

Flextronics
Salt Lake City
05.2022 - 07.2022
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Unloaded incoming products and moved boxes to staging areas, sorted items and transported to final storage locations.
  • Examined incoming materials and compared to documentation for accuracy and quality.
  • Maintained maximum organization and productivity by properly sorting project components on work tables.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Inspected and adjusted work performed to meet expectations.
  • Organized work to meet demanding production goals.
  • Assembled products according to changing daily work orders and specific customer needs.

Education

High School Diploma -

Bingham High School
South Jordan, UT
08.2014 - 05.2017

Skills

Professional demeanor

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Music Producer

I've been working with different kinds of genres to create my own unique music and have been doing this for over 4 years, everyday I learn something new and exciting.

Timeline

Production Worker

Flextronics
05.2022 - 07.2022

Customer Service Representative

RC Willey
02.2022 - 04.2022

Customer Service/Sales Floor Associate

Nordstrom Rack
02.2018 - 12.2019

Packaging Associate

IntecLead
03.2017 - 11.2017

High School Diploma -

Bingham High School
08.2014 - 05.2017

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STEPH CARRERA