Steph Feldmann
Healthcare Operations Leader
Richmond,VA
Summary
Passionate experienced healthcare operations leader with specialties in operational development, scaling new programs and revenue integrity seeking a remote position where I can apply my twenty years of healthcare leadership experience of managing various programs at three high volume hospitals concurrently. Increased net revenue by 11% annually for 3 years, developed a training and orientation program for the entire market, led our employee emergency fund charity program and successfully led death certificate process improvement. Seeking to leverage my strong leadership skills and expertise to increase profitability and achieve company goals.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
Work History
Regional director
Novant Health
Manassas, VA
06.2004 - 08.2020
- Achieved financial targets with over $85 million in revenue reported on P&L statement
- Recruited talented individuals bringing hospitalist, intensivists and charge entry skills to eight individual departments.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.
- Successfully scaled market from a single outpatient practice to 27 outpatient and 9 inpatient practices, and various programs including Palliative Care, Surgical Wellness, Neurology
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for over 500 new employees and providers.
- Organized and led staff orientation programs and training to promote collaboration.
- Served instrumental role in organizational transformation and implementation and participated in three successful large-scale corporate restructurings.
- Direct day-to-day administrative and operational functions for 250 bed facility, providing guidance and leadership to over 82 employees across more than 8 departments.
Education
Bachelor of Science - Business Analytics
American Public University System
Charles Town, WV 01.2017 - Current
Skills
Business administration
Financial Management
Budgeting
Strategic planning
Self-Motivated
Planning and Coordination
Decision Making
Business development expertise
Human resources knowledge
Process implementation
Cost control and reduction
Accomplishments
- Decreased attrition rates of hospital based medicine providers to below national standard for a four year period
- Achieved Tier 1 Press Ganey Employee Engagement Award for a three year period
Timeline
Bachelor of Science - Business Analytics
American Public University System
01.2017 - Current
Regional director
Novant Health
06.2004 - 08.2020