Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Stephaine Savoy

Washington,DC

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

McDonald's
09.2021 - Current
  • Handled daily operations including data entry and transaction processing via POS system.
  • Trained and guided new employees through orientation and procedural instruction
  • Maintained clear communication with customers and team members, ensuring smooth workflow and prompt service.
  • Monitored inventory and restocked supplies to support front and back of house efficiency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.

Team Leader

Aloha Poke
04.2020 - 07.2021
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Assisted in recruitment to build team of top performers.
  • Managed multiple responsibilities including ordering processing, customer interactions, and maintaining cleanliness standards.
  • Balanced in-person and online transaction while maintaining a professional and welcoming attitude.

Ambassador

Amazon
10.2017 - 05.2020
  • Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
  • Greeted customers and clients to create welcoming atmosphere.
  • Assisted team with operational policies and procedures to drive services.
  • Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
  • Built and maintained positive relationships with public by utilizing strategic plans.

Education

Goodwill Excel Center
Washington,DC
01-2025

Skills

  • Customer Service Excellence
  • POS System Operation
  • Detail- Oriented
  • Data entry & Microsoft Office
  • Time Management & Multitasking
  • Calendar Management & Scheduling
  • Office Administrative & Support
  • Document Preparation

Timeline

Customer Service Representative

McDonald's
09.2021 - Current

Team Leader

Aloha Poke
04.2020 - 07.2021

Ambassador

Amazon
10.2017 - 05.2020

Goodwill Excel Center

Similar Profiles

CREATE PROFILE
Stephaine Savoy