Stephan Ashe
Milton,WA
Summary
Results-driven professional with 10 years of experience in the RV service industry, specializing in customer service and operational efficiency. Proven track record in managing service departments, optimizing technician productivity, and enhancing customer satisfaction. Skilled in training staff and collaborating with technical teams to ensure high-quality repairs and service delivery. Committed to leveraging expertise to drive success.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Service Manager
Poulsbo RV
Kent, WA
12.2024 - Current
- Assisted in managing the daily operations of the service department, ensuring efficient and timely completion of customer vehicle repairs
- Provided exceptional customer service by promptly addressing inquiries, resolving issues, and maintaining a high level of satisfaction
- Collaborated with technicians to diagnose and troubleshoot vehicle problems, recommending appropriate repair solutions to customers
- Managed scheduling and coordination of service appointments, optimizing technician productivity and minimizing wait times for customers
- Maintained accurate records of customer interactions, service requests, and repairs performed using CRM software
- Developed strong product knowledge to effectively communicate features, benefits, and maintenance requirements to customers
- Assisted in training new service advisors on company policies, procedures, and best practices for delivering excellent customer experiences
- Collaborated with parts department to ensure availability of necessary components for timely completion of repairs
- Utilized effective communication skills to explain complex technical information in a clear and understandable manner for non-technical customers
- Performed quality control checks on completed repairs to ensure adherence to dealership standards before returning vehicles to customers
RV Service Advisor
Poulsbo RV
Kent, WA
09.2020 - 12.2024
- Provided exceptional customer service as an RV Service Advisor, ensuring customer satisfaction and repeat business
- Assisted customers in diagnosing and troubleshooting RV issues, providing expert advice on repairs and maintenance
- Managed a high volume of incoming service requests, effectively prioritizing tasks to meet customer needs and minimize wait times
- Collaborated with technicians to schedule appointments and allocate resources efficiently for timely completion of work.
- Resolved customer complaints or concerns promptly and professionally, ensuring a positive resolution for both parties involved
- Coordinated warranty claims with manufacturers on behalf of customers, ensuring timely reimbursement for covered repairs
- Trained new service advisors on company policies, procedures, and best practices for delivering excellent customer service
- Collaborated with the sales team to provide technical expertise during the pre-sale process, assisting customers in making informed decisions about their RV purchases
Certified RV Technician
Poulsbo RV
Kent, WA
03.2017 - 09.2020
- Performed routine maintenance and repairs on various types of equipment, ensuring optimal functionality
- Diagnosed and resolved technical issues in a timely manner to minimize downtime for clients
- Collaborated with team members to troubleshoot complex problems and develop effective solutions
- Installed, configured, and tested new equipment according to client specifications
- Conducted thorough inspections to identify potential problems and prevent future breakdowns
- Trained clients on proper operation and maintenance procedures for their equipment
Rv parts sales
Poulsbo RV
Kent, WA
02.2016 - 03.2017
- Managed wholesale parts accounts nation Wide. Ordering parts and shipping to customers. Managing invoices and tracking orders. Maintaining relationships with customers via email and phone. Cold calling collision shops nation wide to create and build working relationships. Resolving customer issues swiftly.
Education
Some College - undefined
Green River Community College
Kent, WA09-2013
Skills
- Automotive repair shop experience
- Supervising experience
- Service writing
- Safety regulations
- Conflict management
- Mechanical knowledge
- Customer service
- Operational budget management
- Management
- Automotive service
- Leadership
- Customer relationship building
- Retail sales
- Customer communication
- Supplier management
- Budget management
- Decision making
- Team management
- Assistant manager experience
Certification
Driver's License
Languages
English
Timeline
Assistant Service Manager
Poulsbo RV
12.2024 - Current
RV Service Advisor
Poulsbo RV
09.2020 - 12.2024
Certified RV Technician
Poulsbo RV
03.2017 - 09.2020
Rv parts sales
Poulsbo RV
02.2016 - 03.2017
Some College - undefined
Green River Community College