- Cooking
- Hiking
- Camping
- Fundraising Events
- Bowling League
Stephan Brown
Puyallup,WA
Summary
Personable and reliable, with knack for creating welcoming and efficient environments. Well-versed in customer service principles and proficient in managing administrative tasks and coordinating front desk operations. Committed to enhancing guest experiences and fostering seamless day-to-day operations.
Developed essential skills in demanding customer service environment and efficient administrative management. Demonstrates ability to handle high-pressure situations and maintain positive guest experience. Seeking to transition into new field where these transferrable skills can drive success and innovation.
Over 4 years of front-line and managerial experience in fast-paced industries, consistently turning service challenges into growth opportunities. Recognized for strategic problem-solving, team leadership, and delivering measurable results in customer loyalty and operational uptime.
Overview
4
4
years of professional experience
Work History
Assistant Front Desk Manager
Daffodil Bowl
Sumner, WA
04.2023 - 01.2026
- Modeled positive attitude and encouraged employees when dealing with difficult customers.
- Improved front-desk efficiency by 30% through process redesign and proactive team coaching.
- Spearheaded training programs that reduced onboarding time by 40% and improved service consistency.
- Trained and mentored junior staff on customer service best practices.
- Participated in regular staff meetings to discuss departmental goals, challenges, and opportunities for improvement.
- Led customer issue triage and resolution strategy, increasing customer satisfaction scores.
- Implemented training programs focused on conflict resolution and effective communication skills.
- Maintained accurate financial records, processing payments and balancing cash drawers daily.
- Managed booking systems, optimizing reservation processes for increased efficiency.
- Organized group bookings efficiently by collaborating with sales teams to ensure seamless coordination of reservations and billing arrangements.
- Supported hiring through applicant screening and peer interview processes.
- Coordinated with maintenance to address facility issues promptly, maintaining operational standards.
Sales Associate & Delivery Specialist
Poor Dave’s Market
Puyallup, WA
09.2022 - 04.2023
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Operated point-of-sale systems efficiently, ensuring accurate transactions and customer satisfaction.
- Maintained cleanliness and organization of sales floor to create inviting environment for shoppers.
- Collaborated with team members to restock shelves and manage inventory effectively.
- Implemented promotional displays to increase visibility of seasonal products and boost sales.
- Resolved customer complaints swiftly, improving overall satisfaction and loyalty.
- Monitored stock levels regularly to identify reorder needs and prevent product shortages.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Team Member
Regal Cinemas
Puyallup, WA
07.2022 - 09.2022
- Handled large crowds with speed and precision, improving throughput during peak hours.
- Promoted premium offerings, contributing to an uptick in average transaction size.
- Upheld brand image through high standards of cleanliness and customer interaction.
- Operated point-of-sale systems to process transactions efficiently and accurately.
Education
High School Diploma -
Bonney Lake High School
Bonney Lake, WA06-2022
No Degree - General Studies
Evergreen College
Olympia, WASkills
- Hospitality
- Organizational proficiency
- Staff training and development
- Guest relations
- Complaint handling
- Record keeping
- Policy enforcement
- Shift scheduling
- Decision making aptitude
- Reservation management
- Cash handling experience
- Guest relations expertise
- POS system operation
- Computer reservations systems
- Confirmations and cancellations
- Daily reporting
- Operations oversight
- Event coordination
Interests
Timeline
Assistant Front Desk Manager
Daffodil Bowl
04.2023 - 01.2026
Sales Associate & Delivery Specialist
Poor Dave’s Market
09.2022 - 04.2023
Team Member
Regal Cinemas
07.2022 - 09.2022
High School Diploma -
Bonney Lake High School
No Degree - General Studies
Evergreen College