Stephan Miller
Amsterdam,NY
Summary
Experienced production technician with a strong background in management and leadership. Known for adaptability and willingness to tackle any challenge, consistently working tirelessly to solve complex problems and achieve goals. Demonstrates excellent interpersonal skills, building strong relationships with peers, engineers, and managers. Holds the prestigious title of Master Certified Parts Counterman and is a First in Class General Automotive Repair professional.
Overview
33
33
years of professional experience
Work History
Parts Counterman
Lazare Lincoln | Mercury | Kia
01.2007
- Streamlined newly acquired Kia inventory through accurate cataloging and organization
- Liaised between the shop and rebuilt parts distributors to enhance flow of communication
- Performed the functions of a warranty parts retention manager by discarding all outdated parts and returning indicated parts as required by FMC and Kia Motor Company
- Supported daily operational efficiency by serving as a counterman and a delivery driver.
Production Technician
Plug Power
06.2018 - Current
- Resumed my position with slight changes after a brief 'retirement'
- Hired back as a Temporary employee through Aerotek.
Production Technician
Plug Power
01.2012 - 04.2018
- Established leader in the hydrogen and fuel cell market, and provider of GenKey, a revolutionary turnkey solution for fuel cell users
- Plug Power holds a critical role in the global movement to reduce dependence on carbon-based fuels
- Accurately assemble GenDrive hydrogen fuel cell units using a variety of hand and power tools
- Maintain 100% compliance with design drawings and Standard Operating Procedures (SOPs)
- Provide assistance to engineers in modifying designs to improve product quality and reliability.
Parts Counterman
Morris Ford
01.2011 - 01.2012
- Supplied the technicians with the parts they requested in order to complete their jobs in the shop, and received phone orders from both retail customers and commercial accounts
- Reported status updates for phone orders and projected delivery dates of special order parts
- Managed warranty retention and the return of parts to the manufacturer when requested.
Parts Counterman
LIA Toyota
01.2010 - 01.2011
- Handled phone orders from wholesale accounts for body and mechanical repair parts
- Sold parts to customers at the retail desk, and provided parts to technicians at the shop counter
- Ensured the availability of parts by restocking the shop counter bins after every day’s work.
Plumbing Pro
Lowes Home Improvement
01.2007 - 01.2010
- Hired as a customer service associated and gained promotion to sales specialist within one month
- Provided sales assistance, customer service, and managed customer complaints and special orders
- Managed a variety of roles, including inventory control, price control, and department maintenance.
Commercial Pro
Advance Auto Parts
01.2006 - 01.2007
- Processed orders from commercial accounts, acquired parts, and scheduled deliveries to shops
- Offered support to customers in selecting the appropriate parts for completing their repairs
- Recommended additional parts to customers in order to simplify or accelerate repair time.
Parts Counterman
Metro Ford Sales
01.1992 - 01.2006
- Achieved steady promotion through roles of increasing responsibility, and secured sole management accountability for the operational productivity and efficiency of the entire night shift parts department
- Interfaced with retail and wholesale customers, and implemented effective strategic customer relationship management techniques to maintain client satisfaction, retention, and repeat business
- Handled calls in response to requests, leveraging exceptional knowledge of an extensive product range
- Established key partnerships with numerous vendors to facilitate the ordering and delivery of parts
- Checked, verified, approved purchases, filed shipping receipts, and assisted with weekly stock orders
- Utilized in-house computer system to dispatch shipments and invoices to major wholesale accounts.
Education
Bachelor of Arts - Economics
Syracuse University
Syracuse, NYMaster Certified Parts Counterman -
Ford Education and Training
First in Class General Automotive Repair -
Aberdeen Proving Ground
Skills
- Production Technician
- Department Management
- Employee Leadership
- Reading Design Drawings
- Design Modifications
- Continuous Improvement
- Technology Proficient
- Hand and Power Tools
- Interpersonal Abilities
Veteranstatus
Honorable Discharge, SP 5
Timeline
Production Technician
Plug Power
06.2018 - Current
Production Technician
Plug Power
01.2012 - 04.2018
Parts Counterman
Morris Ford
01.2011 - 01.2012
Parts Counterman
LIA Toyota
01.2010 - 01.2011
Parts Counterman
Lazare Lincoln | Mercury | Kia
01.2007
Plumbing Pro
Lowes Home Improvement
01.2007 - 01.2010
Commercial Pro
Advance Auto Parts
01.2006 - 01.2007
Parts Counterman
Metro Ford Sales
01.1992 - 01.2006
Bachelor of Arts - Economics
Syracuse University
Master Certified Parts Counterman -
Ford Education and Training
First in Class General Automotive Repair -
Aberdeen Proving Ground
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