Stephan Perez

Contract

• Scanned hardcopy documents using high-speed scanners, imaging software applications, and Adobe Acrobat.
• Completed data entry tasks accurately and quickly into the company's system.
• Received incoming mail, sorted and distributed to appropriate personnel according to established procedures.
• Maintained, correctly entered, created, and uploaded program files, records, and a variety of documentation.
• Ensured the accuracy and completeness of all documents prior to archiving or distribution, while demonstrating professionalism, accountability, customer/client focus, and teamwork.
• Managed customer service communications through a shared group inbox, while exhibiting good prioritization skills and attention to detail.

Contract

• Excelled as an Eligibility Specialist for Austin ISD's Pre-K Department while becoming proficient with internal programs and software within 30 days of hire.
• Exhibited strong discretion in managing sensitive information during the processing of Pre-K applications, upholding confidentiality standards, and effectively analyzing, interpreting, and code related income statements.
• Ensured that documents are version-controlled, easily accessible, and compliant. Performed routine checks to ensure the quality of said documentation before final approval.
• Worked one-on-one with families to assist them during a complex eligibility process, as well as communicate effectively with cross-functional teams and internal staff.
• Proficient with Microsoft Word, Outlook, and Excel, as well as Google Office Software. Used daily to streamline data entry and management tasks.
• Complied with all regulatory rules, office practices and procedures, company policies, and written desktop procedures.

• Demonstrated flexibility by working at multiple stores in the surrounding county to meet demand effectively.
• Obtained Certification and adhered to rigorous TABC regulations.
• Utilized Excel tools to track mileage reimbursement and oversee store sales and inventory management.