Stephan White
White Castle
Delaware,OH
1
Certification
18
years of professional experience
Dynamic manager with a proven track record at White Castle, excelling in strategic planning and team leadership. Achieved significant cost savings through effective negotiation and enhanced customer satisfaction by overhauling service protocols. Skilled in operations management and conflict resolution, fostering collaboration and driving results across cross-functional teams. Several certifications from jobs and the state.
Work History
Manager
10 Months- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Conducted market research to identify customer needs and adjusted product offerings accordingly, increasing customer satisfaction.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Increased market share with strategic business development efforts, expanding into untapped markets.
- Streamlined project delivery processes, significantly reducing time to market for new product launches.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Enhanced team productivity by implementing agile methodologies, leading to more efficient project completion.
- Developed comprehensive risk management plan, minimizing potential disruptions to business operations.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Improved customer satisfaction scores by overhauling customer service protocols and training staff in customer engagement techniques.
- Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Community Manager
18 Years 5 Months- Managed online community engagement across social channels, forums, and direct messages.
- Moderated user content to maintain respectful discussions and brand-aligned communication.
- Responded to member inquiries with clear, timely support and issue resolution.
- Scheduled and published community updates to maintain consistent audience engagement.
- Monitored feedback trends to identify recurring concerns and content opportunities.
- Coordinated campaigns that encouraged participation, retention, and brand interaction.
- Tracked community activity to support reporting, insights, and engagement planning.
- Developed response guidelines to improve consistency across community communications.
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Managed social media channels effectively for improved brand visibility and increased audience interaction.
- Produced reports about community activities to keep owners, directors and property managers informed.
- Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Facilitated open dialogue among community members by moderating discussions and addressing concerns in a timely manner.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Monitored community acivities and maintained compliance with relevant laws, regulations and codes.
Manager
9 Years 6 Months- Supervised daily restaurant operations, ensuring consistent food quality, service standards, and order accuracy.
- Trained team members on point-of-sale procedures, food safety practices, and customer service expectations.
- Coordinated staff scheduling, labor coverage, and shift transitions to maintain efficient workflow.
- Monitored inventory levels, placed supply orders, and reduced waste through careful product rotation.
- Resolved customer concerns promptly, preserving service recovery and positive guest experiences.
- Enforced sanitation standards, kitchen procedures, and compliance requirements throughout operating hours.
- Reviewed sales trends and operational reports to support staffing and performance decisions.
- Led opening and closing routines, ensuring store readiness, security, and end-of-day accuracy.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
Groundskeeper
2 Years 7 Months- Supported grounds upkeep through mowing, edging, trimming, and routine debris removal.
- Checked outdoor areas for hazards and promptly reported safety concerns.
- Operated landscaping equipment safely for turf, shrub, and property maintenance.
- Completed seasonal cleanup tasks, including leaf removal, pruning, and waste disposal.
Education
- Game Design And Storyboarding
GED
Skills
Customer service
Team leadership
Time management
Decision-making
Verbal and written communication
Complex Problem-solving
Staff training and development
Staff management
Task delegation
Goal setting
Documentation and reporting
Relationship building
Strategic planning
Operations management
Project management
Cross-functional teamwork
Project planning
Customer relationship management (CRM)
Staff development
Shift scheduling
Sales techniques
Policy implementation
Conflict resolution
Schedule preparation
Sales management
Workforce management
Performance evaluations
Business administration
Marketing
Negotiation
Budget control
Emergency response
Contract management
Salesforce management
Clear communication
Safety procedures
Employee onboarding
Coaching and mentoring
Policy and procedure development
Certification
Management training from the state of Ohio.
ServSafe through Ohio.
Timeline
Manager
White Castle
12.2025 - CurrentRead More
Manager
Papa John's Pizza
04.2017 - 2023Read More
Groundskeeper
Charge De Nord
02.2014 - 09.2016Read More
Community Manager
Self Employed Web
05.2008 - 10.2026Read More
Columbus State Community College
from Game Design And Storyboarding
Read More
ABLE
GED
Read More