Stephane Caldwell
Kannapolis,NC
Summary
Dedicated professional with proven customer service skills, adept in cash auditing and sales expertise. Committed to enhancing customer experiences and streamlining operations for improved efficiency.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Experienced with team leadership, customer service, and operational efficiency. Utilizes strategic planning to enhance store performance and staff productivity. Track record of fostering positive, results-driven environment.
Overview
9
9
years of professional experience
Work History
Assistant Store Manager
Extra Space Management
Charlotte, NC
07.2025 - Current
- Assisted in daily store operations, ensuring efficient customer service and inventory management.
- Supported team in achieving sales goals through effective merchandising strategies.
- Implemented inventory control measures, reducing discrepancies and improving stock accuracy.
- Resolved customer inquiries promptly, fostering positive relationships and repeat business opportunities.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Created and maintained safe and secure work environments for employees.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Interacted well with customers to build connections and nurture relationships.
- Reported issues to higher management with great detail.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Managed approximately 20 incoming calls, emails, and walk-ins per day from customers.
Shift Supervisor
CVS Pharmacy
Concord, NC
07.2023 - 06.2024
- Supervised daily operations to ensure compliance with company policies and procedures.
- Trained and mentored team members on customer service best practices and product knowledge.
- Managed inventory levels through effective stock organization and replenishment processes.
- Assisted in scheduling shifts to maintain optimal staffing levels during peak hours.
- Implemented operational improvements to streamline checkout processes and reduce wait times.
- Conducted regular audits of cash registers to ensure accuracy in financial transactions.
- Collaborated with management to develop strategic plans for sales promotions and store events.
- Resolved customer complaints promptly, enhancing overall customer satisfaction and loyalty.
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Helped store management meet standards of service and quality in daily operations.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Managed to help approximately 30 customers per day at the store.
Student Climate Staff
School District of Philadelphia
Philadelphia, PA
10.2022 - 07.2023
- Assisted in daily operations to ensure a safe and supportive learning environment.
- Collaborated with educators to implement effective classroom management strategies.
- Supported student engagement through the organization of extracurricular activities and events.
- Maintained accurate records of student attendance and participation in school programs.
- Streamlined administrative processes to improve efficiency in student support services.
- Communicated effectively with parents, staff, and students to address concerns and provide information.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Assisted with onboarding new staff members, providing orientation and support.
- Provided guidance and support to junior staff members in achieving performance goals.
Concierge
NFC Amenity Management
Philadelphia, PA
02.2021 - 03.2022
- Delivered exceptional customer service to residents and guests, addressing inquiries and resolving issues promptly.
- Coordinated access control for visitors, ensuring security protocols were consistently followed.
- Assisted in organizing community events, enhancing resident engagement and satisfaction levels.
- Managed reservations for amenities, optimizing usage and providing seamless experiences for users.
- Developed strong relationships with vendors to source services and products that met resident needs effectively.
- Mentored junior staff, improving team performance through training on best practices in concierge services.
- Implemented process improvements that streamlined service delivery and enhanced operational efficiency.
- Conducted regular assessments of resident feedback, driving initiatives to elevate service quality and guest experiences.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
- Improved overall guest satisfaction by consistently exceeding expectations in all aspects of concierge services.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Managed daily operations of concierge desk and monitored staff performance to proactively address inefficiencies.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Greeted guests upon arrival and offered directions to key amenities to cultivate quality hotel experiences.
- Maintained detailed knowledge of local attractions, events, and services to better assist guests in making informed decisions.
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Prioritized safety by remaining vigilant for potential security threats and reporting suspicious activity promptly when required.
Security Professional
Allied Universal
Conshohocken, PA
12.2018 - 02.2021
- Led security operations to ensure safety and compliance across diverse environments.
- Conducted regular patrols and inspections to identify and mitigate potential security risks.
- Collaborated with law enforcement agencies to enhance incident response strategies.
- Developed training programs for new security personnel, focusing on emergency protocols.
- Implemented access control measures, improving overall facility security effectiveness.
- Analyzed incident reports to identify trends and propose preventive measures.
- Enhanced communication channels between security team and management for improved coordination.
- Mentored junior staff on best practices in surveillance and crisis management techniques.
- Recorded incident reports with detailed accounts of occurrences.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Reduced security incidents by proactively monitoring surveillance systems and responding to alarms in a timely manner.
- Supervised grounds, employee entrances, and exits and security officers on duty.
- Improved overall security measures by conducting thorough risk assessments and implementing effective protocols.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Maintained situational awareness through continuous monitoring of potential threats and vulnerabilities in the environment.
- Managed incident response activities effectively, minimizing damage caused by breaches or other security events.
- Monitored property and investigated areas of suspicion.
Cashier
Fresh Grocers
Wyncote, PA
05.2017 - 01.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances throughout shifts.
- Provided exceptional customer service, resolving inquiries and complaints promptly.
- Collaborated with team members to enhance store operations and efficiency.
- Assisted in training new cashiers on register operations and customer engagement techniques.
- Monitored inventory levels at checkout, ensuring product availability for customers.
- Implemented best practices for handling returns and exchanges, improving customer satisfaction rates.
- Identified opportunities to streamline checkout processes, reducing wait times for customers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Education
Associate of Arts - Biblical Studies
Lancaster Bible College
Lancaster08-2026
Bachelor of Arts - Religion
Chowan University
Murfreesboro, NC12.2013
High School Diploma -
Concord High School
Concord06-2013
Skills
- Problem-solving
- Customer service
- Customer experience
- Customer service and engagement
- Store organization
- Team building and leadership
- Team management
- POS systems
- Sales expertise
- Records management
- Cash auditing
- Microsoft Office Suite
Timeline
Assistant Store Manager
Extra Space Management
07.2025 - Current
Shift Supervisor
CVS Pharmacy
07.2023 - 06.2024
Student Climate Staff
School District of Philadelphia
10.2022 - 07.2023
Concierge
NFC Amenity Management
02.2021 - 03.2022
Security Professional
Allied Universal
12.2018 - 02.2021
Cashier
Fresh Grocers
05.2017 - 01.2018
Associate of Arts - Biblical Studies
Lancaster Bible College
Bachelor of Arts - Religion
Chowan University
High School Diploma -
Concord High School