Stephane Defrance
Kennesaw,GA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
27
27
years of professional experience
Work History
Sales Manager
Ircon Drying Systems Corp.
08.2008 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
- Met with clients, delivering presentations, and educating on product and service features and offerings.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
- Prepared sales presentations for clients showing success and credibility of products.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Communicated product quality and market comparisons by creating sales presentations.
Regional Service Manager
Bekaert Non-Contact Drying
01.2001 - 07.2008
- Established and maintained relationships with regional customers, vendors and contractors.
- Planned and implemented strategies for improving customer service and satisfaction across region.
- Collaborated with regional sales teams to identify and meet customer needs.
- Implemented and enforced regional service quality assurance processes.
- Developed and enforced regional service policies and procedures.
- Led regional service team meetings to facilitate communication and collaboration.
- Coordinated regional service technician training and development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Regional Service Manager
Solaronics SA
10.1998 - 01.2001
- Established and maintained relationships with regional customers, vendors and contractors.
- Planned and implemented strategies for improving customer service and satisfaction across region.
- Collaborated with regional sales teams to identify and meet customer needs.
- Implemented and enforced regional service quality assurance processes.
- Developed and enforced regional service policies and procedures.
- Led regional service team meetings to facilitate communication and collaboration.
- Coordinated regional service technician training and development.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Technical Manager
Innovative Drying Systems
10.1996 - 09.1998
- Managed implementation of new technological improvements resulting in increased efficiency.
- Developed suggestions for technical process improvements to optimize resources.
- Managed deliverable estimates, negotiated resource conflicts and allocated resources.
- Analyzed project-related information and made recommendations based on discoveries.
- Communicated project status, delivering audience messages and change management with clients.
- Met with clients to gather and understand requirements and coordinated with system administrators and directors to plan and schedule project activities.
- Investigated system issues and implemented resolutions to reduce downtime.
- Recommended technology upgrades to improve client security.
- Oversaw testing of equipment and components to check for defects.
Education
Bachelor of Science - Industrial Computer Process
ISSTA
Dunkerque - FRANCE06.1988
No Degree - Communications
French Air Force
Douai - FRANCE10.1985
Associate of Science - Mechanical Engineering
IUT Lille 1
Villeneuve D'Ascq - FRANCE09.1984
High School Diploma -
Lycee Colbert
Tourcoing - FRANCE07.1982
Skills
- Sales Team Training
- Client Relationship Management
- Market Research
- Lead Generation
- Strategic Planning
- Proposal Development
Hobbies
Motorcycle rider: member of a group of international riders.
Petanque (French boules game): member of the Atlanta Petanque League
Timeline
Sales Manager
Ircon Drying Systems Corp.
08.2008 - Current
Regional Service Manager
Bekaert Non-Contact Drying
01.2001 - 07.2008
Regional Service Manager
Solaronics SA
10.1998 - 01.2001
Technical Manager
Innovative Drying Systems
10.1996 - 09.1998
Bachelor of Science - Industrial Computer Process
ISSTA
No Degree - Communications
French Air Force
Associate of Science - Mechanical Engineering
IUT Lille 1
High School Diploma -
Lycee Colbert
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