STEPHANE IVETTE WALDROP

Texas City,TX

Summary

High-performing and detail-oriented professional with a proven track record in sales, operations, and administrative coordination. Recognized as a top 20% performer within district at T-Mobile, with demonstrated success in driving revenue, managing store operations, and delivering exceptional customer experiences. Skilled in communication, organization, and problem-solving, with the ability to manage multiple priorities while maintaining accuracy and efficiency in fast-paced environments. Bilingual in English and Spanish.

Overview

years of professional experience

Work History

Retail Sales Expert / Key Holder

T-Mobile

07.2024 - Current

Consistently rank within the top 20% in district, exceeding sales targets and contributing to overall store revenue growth
Serve as Key Holder, responsible for opening and closing procedures, cash handling, inventory management, and store security
Drive sales performance by identifying customer needs and delivering tailored product and service solutions
Manage customer accounts, resolve service issues, and ensure high levels of satisfaction and retention
Build and maintain long-term client relationships through proactive communication and follow-up
Collaborate with team members to meet and exceed store performance goals
Maintain accuracy in all transactions, account updates, and documentation

Pre-K Lead Teacher

Magnolia Preparatory Academy

07.2023 - 07.2024

Led full classroom operations, including lesson planning, scheduling, and structured daily activities
Created and maintained an organized and engaging learning environment
Communicated regularly with parents regarding student progress and development
Coordinated classroom events, programs, and graduation ceremonies
Demonstrated leadership, adaptability, and strong multitasking skills

Dispatch Coordinator

Big Tex Air Conditioning

07.2021 - 07.2023

Directed daily dispatch operations, coordinating technician schedules and optimizing job routing for efficiency
Served as a central communication point between builders, clients, and field technicians
Ordered and tracked parts to ensure availability and minimize delays in service completion
Maintained accurate work order records, including job status updates, completions, and follow-up services
Monitored open jobs and resolved scheduling or service issues to maintain workflow continuity
Built strong relationships with builders and clients through consistent communication

Education

College Coursework -

Houston Community College & Lone Star College

GED -

Texas

01.2016

Skills

Sales Performance & Revenue Growth
Administrative & Operational Support
Dispatch & Scheduling Coordination
Customer Relationship Management

Communication & Stakeholder Coordination
Time Management & Multitasking
Problem Solving & Conflict Resolution
Leadership & Team Collaboration

LANGUAGES

English (Fluent)

Spanish (Fluent)

Accomplishments

Ranked in the top 20% in district performance at T-Mobile
Selected as Key Holder, trusted with full store operations including opening/closing and cash control

Timeline