Stephani Centeno
Hyattsville,MD
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction.
Self-motivated outside sales professional experienced in both technical and non-technical, fast-paced team environments. Relationship building and closing expert.
Overview
4
4
years of professional experience
Work History
Sales Associate
Victoria’s Secret
Hyattsville , MD
11.2021 - Current
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Loaded and unloaded merchandise using ladder and pallet jack.
- Prepared large cash deposits with zero discrepancies.
Textiles Supervisor
Prism Specialties
Hyattsville , MD
03.2020 - Current
- Greeted customers, helped locate merchandise and suggested suitable options.
- Listened to customer needs and desires to identify and recommend optimal products.
- Approached each problem with fresh mind and analytical strategies to quickly resolve concerns.
- Wrapped, boxed and weighed customers items.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
Sales Associate
Journeys Shoes
Hyattsville , MD
11.2019 - 01.2020
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
High School Diploma -
Bladensburg High School
Bladensburg, MD06.2020
Skills
- Store Opening and Closing
- Teamwork and Collaboration
- Time Management
- Customer Service
- Folding Clothes
- Speaking Clearly
- Credit and Cash Transactions
- Checking Inventories
- Customer Understanding
- Assigning Tasks
- Priority Management
- Safe Work Methods
- Scheduling and Coordinating
- Managing Operations and Efficiency
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
Victoria’s Secret
11.2021 - Current
Textiles Supervisor
Prism Specialties
03.2020 - Current
Sales Associate
Journeys Shoes
11.2019 - 01.2020
High School Diploma -
Bladensburg High School
Similar Profiles
Nicole TranNicole Tran
Inventory Deployment Analyst at Victoria’s Secret & Co.Inventory Deployment Analyst at Victoria’s Secret & Co.
Tiffany ButtsTiffany Butts
District-manager at Victoria’s SecretDistrict-manager at Victoria’s Secret
GABRIELA GONZALEZGABRIELA GONZALEZ
Sales at Victoria’s SecretSales at Victoria’s Secret
Renee ChappieRenee Chappie
District Manager at Victoria’s SecretDistrict Manager at Victoria’s Secret
Kiara N. WintKiara N. Wint
Line Server and Cashier at Carolina KitchenLine Server and Cashier at Carolina Kitchen