Stephani Deciderio Santiago
Harvard,IL
Summary
Experienced store shift manager with a strong background in supervising crews, assigning station coverage, and maintaining high service standards. Skilled in performance evaluations, inventory control, and conflict resolution, with a focus on efficient operations, clear communication, and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Store Shift Manager
McDonald's
Harvard, Illinois
05.2022 - Current
- Supervised McDonald's crew during busy shifts and assigned station coverage.
- Motivate team members to achieve daily goals and maintain high productivity levels.
- Conduct regular performance evaluations to identify strengths and areas for improvement.
- Monitor service quality to ensure adherence to company standards and customer expectations.
- Resolved customer concerns and supported service at counter and drive-thru.
- Resolve customer complaints promptly to enhance overall dining experience.
- Monitored food safety, cleanliness, and sanitation standards throughout shift.
- Assigned tasks to staff members for efficient shift operations.
- Handled cash registers, drawer counts, and daily cash procedures.
- Ensured customer service standards were met through monitoring of staff performance.
- Inspected equipment and reported maintenance needs to restaurant management.
- Upheld company standards and compliance requirements for operations.
Education
High School Diploma -
Harvard High School
Harvard, IL05-2024
Some College (No Degree) - Associate's in Applied Science
McHenry County College
Crystal Lake, ILSkills
- Food safety compliance
- Cash handling
- POS systems
- Inventory control
- Shift scheduling
- Staff supervision
- Quality assurance
- Problem solving
- Conflict resolution
- Clear communication
- Attention to detail
Timeline
Store Shift Manager
McDonald's
05.2022 - Current
High School Diploma -
Harvard High School
Some College (No Degree) - Associate's in Applied Science
McHenry County College